Overall Ratings & Reviews Holiday Inn Express & Suites DETROIT - UTICA by IHG, an IHG Hotel

It was ok

Room was large. Very quiet

The pool did not look very clean, the room was not very clean, and the breakfast

The decor in the suite needs to be updated

Easy check-in and the hotel is very clean.

Service great. Breakfast ok. Location excellent. Hotel old.

It was very noisy throughout the day and night because there were dogs two doors down from us. I spend a lot of time in the Utica area for business so I’m always looking for a good hotel. This one was good, but it could’ve been better.

The staff was very friendly

No air, dated.

Weekend stay with late check in was all good. Staff was friendly and helpful from the moment we walked through the door. Our room was clean, spacious and the only complaint was that our desk lamp didnt work which made that area of the room a little dark and difficult to work in and our key didnt work on the blds side door outside so we got new keys after night one. . The hotel itself was quiet, near shopping/dinning/attractions. All in all a pleasant stay and would recommend/ stay again.

Beeping all night outside of the hotel from one of the next door stores (Sam's club I think) also the hot did not have the room I booked available. Said they would discount me both nights and did not. People loud in the hallways after midnight.

Clean, good beds, friendly check in

Bathroom was very dirty , the tub had apt of rust in the tub

Great stay, a little disappointed in that location. It’s our second time staying there and both times we had issues with check in of our rooms. The first time we were not able to check in until about 3 hours after check in time and this time the type of room we booked was overbooked, so we weren’t able to get the room we had booked. We love the Holiday Inn Express chain. We stay at them quite often. Just disappointing check ins back to back at the same location. Great hotel and great staff otherwise.

Friendly staff. Great breakfast

The hotel in general was good. My only complaint is that the south entrance card reader did not work and as a result, I had to walk all the way around to the north entrance just to be able to get to my room. That was a bit inconvenient, but other than that, my stay was good.

I love this hotel when we travel out of the Indianapolis airport. The hotel is very clean and accommodating with your travel needs. There is a restaurant and bar on property and they keep your coffee and tea well stocked. The staff is very professional and quick when checking you in.

Prior to booking, I wish we were informed and/or received notification that the pool was not in service for more than few days now. This was one of my reasons for booking at the hotel

For the price I paid for the room $100 We expected a lot more. Pool closed Carpet in room was dirty Food from previous guest left Was not worth what we paid Front desk staff was great

The price and size of room are good. Breakfast was fine. But you get what you pay for. The door knob to the bathroom was broken, mini fridge door didn't close all the way, an outlet was missing the cover plate, several light switches didn't do anything. But worst was that the pool wasn't working. We only book a hotel with a pool as we have little kids. So to get there and have that missing as a part of our family trip isn't acceptable. Notice should be made to those who have reservations that major amenities are no longer in service. Would spend a little more next time for somewhere else.