Overall Ratings & Reviews Holiday Inn SOUTHAVEN CENTRAL - MEMPHIS by IHG, an IHG Hotel

We arrived late 6/8/25. The next morning we asked for another room with a walk in shower. Ok, We were given another room on 6/9 with no problem. I discovered there was no Hairdryer. They did not have another hairdryer that evening , we had to wait till morning. Ok, We got a hair dryer in the Morning of 6/10. That hairdryer didnt work so we brought it back down in about 10/15 minutes.We discovered that evening we had left a couple pieces of clothing in room #210 so we asked if they had them , the housekeeping was gone for the night so they would check with them in the morning. By the time we were checking out they were still checking with housekeeping. They were never found. Ok! Also when we returned to the room on the evening of the 10th the beds had not been made up. The wet towels were picked up so we know housekeeping had been there. Ok, When we were checking out we let them know our concerns, which mostly seemed the housekeeping problems. As we were about to say goodbye after standing there and talking with one of the women for a few min. the other woman said… on your bill is a miscellaneous charge of $35.00. So I questioned why? It was for a broken hairdryer. Now A problem! We had the hairdryer for about 10/15 minutes and brought back to the desk. We did not break it! We were not told about this till after we check out! We will not be staying with HI again Needless to say we are VERY DISAPPOINTED!

I love this hotel and it’s close to everything I will be back

Great location

Na

I didn't like how small the bathroom is. If I wanted to shower with the bathroom door open to keep an eye on my child I couldn't. Because the bathroom has to be closed inorder to get in or out of the shower.

Very nice, close to restaurants

Very nice!

Overall, great stay. Hotel is cleaner and better kept than most hotels nearby.

Cleanliness, staff was amazingly nice.

I had booked a suite for one night. Got to the property and was given a standard room with no explanation why or without any monetary relief.

I was charge extra, stating that I smoked in a room I only used to bath, change clothes and leave. Was barely in the room the housekeeper went through the garbage can and said me and my wife smoked in the room when we know for a fact we barely was in the room.

Great staff!

Very clean with a fresh clean smell.

Need breakfast

Employees were nice. Area was sparse. Room was nice. Bed and pillow were amazing!!!

Quick and easy

All good

Easy access to interstate and close to Memphis and felt much safer

This is my preferred hotel in the Southaven Ms area .My room is always very neat and clean.The staff always professional and courteous.

It was Avery clean and quiet place. Excellent service from Edna for breakfast!