The towels were dirty, one had a either dry blood or feces in it. The driveway had trash in it, empty bottles of soda and such. But the worst part is that when I arrived they gave me a room that was already being used by another guest and lost about half an hour waiting for them to figure out what room they had

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Beautiful hotel with amazing hospitality service.

Great hotel

Everything was great staff were very helpful, room was clean

the accommodations were beautiful and comfortable. The service and staff were excellent

Very safe, always clean and great staff

Excellent service and beautiful space. Dinning was wonderful and menu was well rounded. Loved the dinning area fireplace we had brick oven baked pizzas.

Comfortable clean bed. Staff was helpful and great attitude.

Clean room

The best hotel in Patzcuaro. Beautiful people...good food across the plaza ...

En la regadera aun estaban los jabones y frascos de shampoo que usaron personas anteriores.

Nice hotel, a little dark inside the rooms for my liking. Food was okay but not the best or worst.

Excellent as usual, probably have stayed here 25 times!!!

Everything is great, location, safety, restaurant, staff. The only thing that we had an issue was with some noise but I think is due to the doors and windows being original and have very little sound proof. 100% would stay here again.

1 No me dieron la botella de cortesía que se menciónaba en la reservación 2No tiene aire y estaba haciendo calor y la srita en la recepción me mandó un ventilador descompuesto y dijo que no tenían tuve que ir para que me diera otro 3la habitación estaba más chica y no tenía mesa y sillas como la habitación que reserve 4la recepcionista no fue muy amable en su trato

Muy bonita la propiedad y limpia, el desayuno increíble

Beautiful and comfortable

Staff super friendly. And the place very nice. Saturday nite, i had a friend visiting and they didn't wanted to let us use the bar, bacause they had a something going on at the restaurant. I talked to the manager and she finally let us in, but i had to insisted. Matress was extremely uncomfortable, making it hard to rest. And in one occasion, i had to call 3 times for towels and waited over an hr.

I called and asked to see if their pool was up and running because it was 7 of us traveling and was told the pool was up and running. Unfortunately we were not able to enjoy it because it was dirty and was halfway empty. It was disappointing to not be able to relax at the end of the day by the pool. Other than that the rooms were clean and staff was nice.