Overall Ratings & Reviews Comfort Suites near NASA - Clear Lake

Close to my drs appointments

No AC and room was dirty. mattress was disgusting

Room was nice but the hotel was old and upholstery was torn up. I thought I booked a safe and clean hotel for my son and I. It was very ghetto, the area must not be good because the other guests were barefoot and in pajamas. Breakfast closed sooner than listed. We rushed to leave.

No A/C throughout building, Breakfast kept running out and was cold to touch. Leaks everywhere in the building, Very unsanitary. Listing should have never been on hotels.com

Older dated property. Lobby was humid and hot the entire time. Room was spacious for our family. Just a semi below average hotel.

Stayed the night before going on a cruise, close to where we needed to be. Good breakfast.

Not terrible. I just feel restocking items is important. I also was disappointed we did not get to have the hot tub because it was broken. I noticed a lot of black mold looking spots on ceilings. Elevator smelled like marijuana. Curtains were broken in our room. Street lights shown in our room.

This is not the first time I've stayed here, but definitely the last. Issues began when I tried to communicate with the hotel via the app, and send a message... the message was never replied to. Next, there was no A/C in the common areas, it was almost as hot in the lobbies / hallways as outside, but no indication of there being issues, or apologies for the heat. Then, there was a roach in the hot tub (no didn't use it),, and the hot water for the shower took about 10 minutes to get hot. The Spa (Hot Tub) in the pool was broken, no hot water, and there was a sign on the door about it that looked like it has been there for quite awhile. And the last item was the first floor ice machine.. it was broken.. and it was broken the last time I was there, several years ago.. and still had the same sign taped to it telling guests to use the machine on the 2nd floor. I'm not sure if this hotel has been through multiple owners, or if the owners can't afford the upkeep, and I'm typically understanding that sometimes in business things happen, but a large chain should not allow a location like this and needs to step in and get this property back to the standards expected.

A/C did not cool enough, even when set at 60. Roach in the room. Ottoman foot broken off. We thought the hairdryer was broken, so we asked for another one. They didn't have any as they are mounted to the wall. We were attending a conference and needed to look professional. Finally asked for a key to an empty room so I could dry my hair. I don't think we will ever stay at Comfort Suites again. Had another bad experience in Abilene a couple of week ago at a Comfort Suites.

Was really clean and everything was at working conditions. Ther were very friendly and polite to us which made us feel welcome.

The property was poorly taken care of

My stay was excellent. The room was very clean and had good air conditioning. Thank you for the breakfast also.

The front desk staff were always helpful and kind, which I appreciated. But the condition of my first room and aspects of the 2nd room were deplorable. Roaches in the restroom and main room. Wallpaper peeling off the wall in all stages with visible mold underneath. Huge stains on the carpet. The only reason I did not request a room change that night bc I had a late check in after a long long drive. When I asked the next morning the staff was quick to get me another room. The 2nd was an obviously an updated room and much better. Then as I was climbing into bed I noticed the bottom layer of fabric was slashed into and cut up. I came to the hotel to get some alone time to relax. This was much less than relaxing and disappointing that I spent my hard earned money on it.

They need an urgent remodeling!

That hallway and room smelled very musty like maybe they had water damage or something in the past. There were some spots on the ceiling that I was not sure of.

Checked in and was given keys to a room that hadn't been cleaned yet. The desk attendant was apologetic of the situation and friendly though. The advertised hot tub was more like a dirty goldfish pond...apparently had been in non working order for some time. And as petty as this may seem, THEY DIDN'T EVEN HAVE SALT FOR BREAKFAST! Now we all know how much flavor these hotel eggs have... "We're out of salt" was the answer 15 minutes after breakfast started while the lady leaned on the counter playing on her phone. Will not be going back to this one!

I would NOT recommend this hotel for anyone. I checked in on day 1 to my room and went to the bathroom and the bathtub was mud dirty with brown stains across the front to the back, then I attempt to use the charging outlets and NONE of them worked. I tried to call the front desk to advise of these concerns and the phone in the room did not work at all. I proceeded to walk downstairs to the front desk and they say it is just stains but would u like a new room I said yes. I get to room 2 and the bathtub looked identical to room 1 bathtub (mud dirty) Then as I tried to close the curtains because it was night time, i discovered the curtain rod on one side was broken and laid against the wall. Then once I laid down for bed I discovered the thick bed comforter was scraped up like a pet ate it up with the cotton coming out.

No comment

The only thing i didnt like was the fact that the hot tub and pool were not in working order

annual stay, friendly staff, comfy bed, good location