On 5/ 22/2026, we checked in the Ritz Inn Niagara. The first room had toilet issues. The manager suggested using the plunger. In a second room, the television was not working properly, finally we moved to a third room. On the morning of 5/23/ 2026, my husband said he had been bitten by something during the night. Shortly thereafter, he saw a bug and smashed it. He looked closely at the bed and headboard and then moved the bed. In addition to the apparent bites on his arms, there were indicators of bugs. The office manager was not in, so my husband flagged down the cleaning person, showed him the bug and asked him to change all the bedding, sweep the floors behind the beds and spray for bugs. The cleaning person returned with linen, a broom and some type of insect spray so we left the room. Late into the night and early into the morning of 5/24/ 2026, both my husband and I had been bitten several times. We contacted another hotel and made arrangements to stay there. We found the office manager and let him know we could not stay at that hotel because it was unhealthy and unsafe because of the bugs. I showed the office manager several of my bite marks (face, arms, legs, knees) and I told him I would like a refund for the room and the parking. He said he would have to put in the request with Hotel.com and to call back in a few days. We have photos to document this issue. We would like to be refunded for the room and parking due to the extenuating circumstances.

The worst hotel to stay and work.

Get what you pay for. Cheap rooms. Has mold in bathrooms. Some rooms do not have working cable or internet on TVs. Never have plugs for bathtub. Staff are only there 9am to 11pm

The picture and reality totally different. It was a bad experience. This hotel should not be advertised at all.

Room was not clean. Flooring was broken. Finding it difficult even to walk in room. Worst experience

Very helpful & attentive staff!

My stay at the ritz inn was great and it is quite there

Exceptionally clean. Mattress was divine, felt like I was floating. I’ve stayed before and will stay again, close to casino and decent restaurants.

Clean room location was good for walking around

Good

The staff is great as usual. Great night of sleep as well. Every in between was enjoyable as always. Great hotel. Will be back again no doubt.

Their customer service is so terrible. The building dont look like the pictures. And when u want to get ur money back cause u no linger want to stay they will not give it. They roll their eyes at u while speaking to u. Just sad place to even try and spend a night. Only time it would be a good place is if ur hiding from ur spouse. Or using drugs. Such a terrible place will never ever step a toe on this property again

Everything was more than satisfactory. My favorite hotel.

My favorite hotel. Will be back. Love the area, price, and comfort.

My God to hotel. Looking forward to staying again.

Enjoyable. Good night sleep. Friendly staff.

Great as usual.

Comfortable and affordable. Friendly staff. It's also close to the places I need to go to while I'm staying there. My God to hotel whenever possible.

Has everything I needed.

Has everything I needed