it was very good and staff very friendly room clean

I recently stayed at the Grand Eastern Hotel in Labasa and unfortunately had a very disappointing experience. I booked for two nights but had to check out a day early due to a serious maintenance issue. The bathroom hand basin pipe was damaged and leaking continuously, creating a loud noise that made it impossible for my family to sleep. I reported the problem to staff immediately, but was told tojust leave it leaking. The next morning, I raised the issue again and a worker came to inspect, but when I asked him to return later while we were out, nothing was done. By the time we returned at 5 p.m., the leak was still unresolved.This lack of action forced me to check out early. At check-out, I explained the situation to a female staff member, but all she said was “ok” — no apology, no acknowledgment of the inconvenience, and no effort to make things right. For a hotel that presents itself as a reputable establishment, this level of service is unacceptable. Guests expect basic maintenance issues to be addressed promptly and staff to show courtesy when problems arise.The constant noise, sleepless night, and dismissive attitude from staff left a very negative impression. I hope management takes this feedback seriously, as the property itself has potential, but the service and responsiveness need significant improvement. Until then, I cannot recommend this hotel to others.

I like everything

Best in Labasa, a bit dated, though there is a new wing about to open.

Room especially the deluxe room are old and bathrooms needs renovation. Everything in this room is old.

Coffee too expensive Rooms were clean and good ac

The bes

New wing of hotel is excellent except when you shower the toilet floor gets wet as well. The original hotel floors dirty ,toilet,hand basin so old and dirty.Tiles need commercial scrubbing Towels are like hundred years old the colur is mo longer white.towels need replacing.

Clean room

The Fijian lady that helped with the check in was friendly and helpful. My apologies, i didn't get her name.

Hotel was pleasant, however water pressure for the shower was lacking on some days.

The room was clean. Toilet leaking water on the floor. Shower water pressure was good in the day but at night was weak and no hot water. The guests in the room next door were very noisy. They may have been drinking till late. Bed was okay. Towels could be better they supposed to be white towels but very old. Breakfast was okay. The hotel is very old.

Dirty room, mosquitoes in the room, no shampoos

This hotel has so much potential - if only management puts more training in place for staff!! Especially housekeeping- my room still had dirty dishes ,bathroom sink was not clean!! I even asked to change the bed linen just to be sure!! Very disappointing that this was the new wing , expected more !! I stayed 2 nights(Sat/Sunday ) room downstairs partied all night!! Beer bottled littered the common area by the pool - dirty tables not cleaned from night of drinking !! But hotel is in a good area in town by the river ,walking distance to town and the market . Owner and management please be proud of this historic hotel in Labasa

Great and friendly staffs, always ready to help when asked. Great food option

Lovely hotel, wonderful staff. very welcoming.

TV not working, Floor not sweeped properly,no teaspoon for coffee. Cocroaches inside bathroom.

No wifi and can’t make phone call without getting the front desk involved

Property lacks phone service and wifi

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