The telephone in the room was not working so could not call room service had to go downstairs into reception three times to ask him to fix the phone to fix the fridge for some more glassware for the room. Every time I was promised, I would go back up to my room and then need to come down to Reception again. I was sick and had no way of calling Reception to get any room service or any amenities to my room. I have made a formal complaint at the hotel with Guest Relations. The room quality is excellent and the hotel is in a good location but the service has dropped over the last 10 years since I’ve been staying at this hotel.

I am shocked with the WiFi not working in my last night and this spoiled all my entire stay in the hotel . This is not acceptable for such 5 star hotel not to have the WIFI SERVICE for 24 hours !!!!

Location.

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Improve the breakfast

A hotel chosen by tour operators and I extended my stay. Hotel is clean and centrally located for my 2 night stay in Casablanca. Room was clean and comfortable

Perfectly located close to tram, stores, restaurants and the hotel has a nice rooftop with amazing views. I had a 5 star experience from the service to the nice bathtub and spacious room with a view. They treat you like royalty from the moment you arrive! I highly recommend this hotel. Super good value

Exelent hotel great location very friendly people very clean amazing views

Nothing to add.only here a few hours

I love this hotel! The staff is so friendly and understanding. The place’s aesthetic is amazing and it isnt far from a lot of places.

Good location. Great amenities. Hotel getting older need proper maintenance and reno

This is a lovely hotel in city that otherwise is not that lovely. We had excellent service from the concierge and appreciated that. The staff was friendly and helpful and we enjoyed drinks at their bar and lunch at the restaurant. We also enjoyed the pool area. The hot tub was not working but the pool itself was very warm.

The hotel was close to the places we wanted to see and the view from our room was gorgeous! The staff was very responsive, helpful, and professional. Would definitely visit again.

Fabulous resort amazing friendly service from check in to maids. 5 star so far. Simply can't fault this place

Felt like we were at the very centre of Casablanca. Easy to get taxi and everything at reach within 30minutes of walking to the largest masjid in Africa. Hotel service was great and the facilities was amazing. My kids loved the indoor heated pool.

Is was very nice

The best Hotel in Madrid Casablanca

Excellent service. Mohsine at reception was very helpful and our staying very comfortable. Thank you again

Excellent hotel Mohcine at reception was extremely nice to our team. Thank you

The check inn take 30 min waiting the room even it was at 4 pm. The room is very big but everything is old Food in general is not good