Excellent costumer services Perla and Johana are amazing at front desk

Front desk amazing job amazing costumer services and very friendly staff

My family and I have stayed multiple times and the service never disappoints. Great location, kind staff, and comfortable rooms, not much I can ask for.

Well located, with easy access. Parking is underground and tricky to enter, valet option available. Clean and quiet rooms. I’ll defiantly will consider it on my next trip.

You have almost everything that you need around this area.

Great stay in the heart of Pachuca. Beautiful city. Great hotel and the price was great for the stay.

It could sound generic, but the place was really great. I really like that they have some kind of a private garden for the pets as part of the room

Centro Histórico se encuentra el Hotel, excelente ubicación, lo mejor y lo más conveniente!!

The service in the restaurant was particularly good. The bed was very comfortable and the room was very clean.

It was good for what it was. One day and night prior to heading to grutas tolatonga

I didn't like the fact that I was not informed of the teacher protest that was taking place weeks prior to my stay. My party had to drag luggage over 3 blocks and uneven ground..the area was a tent city.

Nice place

If your visiting as a tourist its best to stay by the clock tower in the historic district. This is where Hotel Emily is. There is another hotel with same owner, same furnishings, same bedding across the plaza called Hotel Crios. I stayed at BOTH on this same trip.j I paid more for the Hotel Crios to get a nice room and it had 2 balconies both overlooking the plaza. It was really large too! I was able to check in a few hours early. At Emily I paid somewhat less, I dont have the figure but the room was half the size at best. NO BALCONY, and the view of run down buildings behind and a barking dog in the house behind. A fence covered with broken glass separates. I went from a plaza great view to a lousy rear view with barking dog. . I also had to wait until 300pm to check in time. At Crios I got in 2 hours early. Each had a coffee machine where you get the first one free and the bag at Crious had everything and the one at Emily was different brand and missing items inside. Emily has a restaurant and Crios does not but I didnt eat there. I prefer to get out on the town. The floors at Emily are half floors, so you still have to walk up or down a 1/2 floor and that kind of stuff subjects you to more noise from open spaces. Not good for the elderly or those with limitations.

Perfect location, clean and the staff very friendly!

Excelent location, walkable to shopping areas including the market and a variety of restaurants to please you palate. The personal is outstanding answering any questions and directing to possible places.

El hotel Emily siempre ha sido mi hotel favorito en Pachuca, buen servicio al huésped, habitaciones cómodas y un buen restaurante.

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Beautiful hotel

All the beautiful details in the hotel.