Lovely hotel and impeccable customer service.

We did not have the opportunity to have breakfast because we were so comfortable that we slept in. But we were able to have coffee and pastries that were amazing!

everything was excellent. Amazing service

This place was amazing! It’s literally a historic palace transformed into a small hotel. The staff were attentive. The bartender was amazing. Splurge and get the suite!

great room, excellent location

Clean room. Very nice stuff. Will be back!

Beautiful Room and perfect location as well

The staff was always helpful and courteous.

The room was wonderful.

What a gorgreuous and unique property! Great location! Palace in its true sense!

Friendly staff

Very nice

Fantastic room and great location. Staff were friendly and professional.

I felt like we got ripped off. We asked for a canal view and our room was so dark and it didn't really have a full window to look out of. We spoke to some other guest and paid more than them but didn't have a nice room like theirs. It was disappointing. I really felt like we over paid for our room.

At first I was disappointed because the room was a bit tired, the layout odd, and the canal was tiny and not really a view. But I came to feel very comfortable and enjoy the great location, authenticity, and the staff who were all great except for one snarky man. All others were so helpful and welcoming.

Everything good

Great central location. Relatively quiet compared to main touristy locations but still quite close to main attractions. Despite being in an older exterior building the interior was very modern and up to date. The rooms were also quite spacious and unique, and I think better than shown in photos. Wonderful staff.

Loved everything about this hotel! The staff was very friendly and so helpful. The location was also great and near all attractions and good restaurants.

Lovely hotel with private dock for water taxi. Easily walkable to all areas. Dining and shopping in the surrounding area. Beautiful rooms.

Great hotel