Overall Ratings & Reviews Hampton Inn and Suites New Haven - South - West Haven

Everything has been as i expected. I have no complaints.

The hotel was not very clean and the AC was loud.

The very strange man who met me at the front desk pretended to be English and greeted me with a fake accent. He sang in between fake talking. I asked if I could purchase a bottle of water, and he asked me if I was a member. I said I did not know. He looked me up and told me I wasn’t a member and wasn’t entitled to the water. I didn’t try to argue. He was clearly not playing with a full deck. Place is a mess

Good room; nice breakfast

For the price was amazing

It seemed a little dirty and rundown. The breakfast was not very good. It was also pretty loud.

Easy to find. Quiet. Nice staff. Beds were comfortable.

Safe hotel

Prompt and friendly service; EZ on/off from I-95; close to New Haven. Good for the money. Pet friendly is a plus.

So pleased to find this property. Definitely would stay again. Clean, updated, and right next door to Texas Roadhouse! Very pleased.

They had no water to offer as they told us that their water shipment had not been there to deliver in a few days. The garage pickup woke us up at 2 am as they retrieve the hotel trash.

Have stayed here many times without any issues.

Room rate was reasonable and the place was reasonably clean. Fitness center had broken equipment, staff said it was in the process of being repaired. Breakfast selection was not a good as other Hampton properties. Room was clean and quiet. No turndown or room cleaning during three day stay. Asked for towels and they were never brought. Had to go to the front desk to get them. was told they had a “towel shortage.” Front desk routinely empty as lone staff member was doing other things. Staff was friendly and polite, just need more of them. Overall a good experience and don’t regret the choice, just not the best Hampton Inn I’ve stayed at.

N8ce

Pool filter, not working, pool was dirty and we had booked it for 3 nights with kids expecting a pool. The kids did not want to swim because how dirty the pool was. Hotel was filty, we arrived on a Sunday you would expect that the hotel would be clean after the weekend, but when we left on Wednesday, floor has dirt and garbage from the 1st day we got there. Of all the Hamptons we have stayed in (at least 4) this was really of the chart dirty. Not in terrible shape, just not maintained at all. There was a milkshake spilled about 15 feet form the main entrance we almost steeped in on day one, when we left 4 days latter, it was still there, no one bothered to clean it up. No soap dispenser in the room bathroom, someone left with it and it was not replaced, thing were falling apart in the room, the plastic stip under the door, the fixtures in the bathroom, etc. How this made it to an 8+ on Hotels.com is unbelievable. It shopuld be a 6.5 tops.

Good!

Carpet and chairs dirty with leftover food. Blind broken and thermostat fell off the wall when I adjusted it. Bedding and pillows were stained. Had to wait 2 days for clean facecloth. Didn’t offer to service room until 4 days into stay. Stingy with toilet paper and lotions. Breakfast area /lounge very dirty chairs and floors. All public areas and elevators dirty with garbage.

Good for the price

Stay away you can find better option at this rate

Super friendly people!