Overall Ratings & Reviews Homewood Suites by Hilton Cleveland-Beachwood

Pool was nice and clean with plenty of towels and seating. Not too loud. Rooms were spacious and clean.

This was the first time we were disappointed with Homewood Suites which is our staple for family trips. The hotel was in a poor condition: main elevator broken, bed was very low, utensils old/bad and over room condition sub-par. The pool, breakfast and room service was decent. The worst part was the front desk attendant who checked us in. She was rude and very inconsiderate. Overall, it was way below the standard set for Homewood Suites.

The front desk attendant was very professional. However, the first room we entered reeked of marijuana. The attendant gladly changed us to another room. The second room we checked into smelled unclean and had somebody else’s carry out food left in the fridge. The couch also has visible stains. We won’t ask to change again but we won’t sleep comfortably feeling the room has not been properly cleaned.

We stayed in a suite with kitchen, living room, bedroom and bathroom. The size of the suite was great. As far as cleanliness, the room left a bit to be desired. We had a sleeper sofa which my daughter slept in, and when I removed the cushions, the undersides were absolutely covered in stains. I also noticed a few bits of trash and hair on the ground throughout the room which was a little off putting. The queen beds were comfortable. The best part about our stay was the free breakfast, and the breakfast service staff. There were so many options. Bagels, cereal, made to order waffles with all the fixins, muffins, eggs, sausage, a HUGE variety of fruit, oatmeal, they even had breakfast tacos the 2nd day. There was something for everyone, even the picky eaters! The breakfast staff was top tier. They were all so attentive and kind. I would definitely recommend staying here!

In general, this is a good place to stay. Room and amenities as advertised. We stayed over a weekend, and there were plenty of families staying with small children, who were largely left uncontrolled, and made the morning breakfast a miserable experience. I know that's more of a parental issue, but, it would help if the staff had more interaction and control of situation. The other issue was the main elevator was already down when we arrived on Thursday, and there seemed to be no one called to correct the issue, as it remained that way all weekend. Unfortunately, our room was as far away as piss from the secondary elevator, which meant a very long walk each time.

Other then the Elevator being out of service I really enjoyed my stay. I became a member. My husband will need a fee more procedures at the Cleveland Clinic. and this Hotel kept me from having to go through Cleveland and all that construction. It is a simple drive to the Clinic and plenty of restaurants and shops. Plus we can park our own car and felt safe.

The young lady at the desk was very fun and just had a great personality. She is great at her job. The room was very nice and clean! Smelled good too. The swimming pool and hot tub area was also very nice.

Everything was great except we got stuck on elevator at check in. Then the elevator was down and everyone in the hotel was using one elevator as it was extremely slow we were in a top floor. This was disappointing

Clean

Went for a night away, we don’t live far so this was a great choice! Friendly staff, clean room we didn’t use the pool, but it looked nice. Breakfast buffet had a lot of cool choices. Overall, a very nice getaway for one night for price!

The room was pretty clean but had a distinctive musty smell.

I love the location & daily buffet breakfast. The hotel is clean & roomy. I loved the hospitality of the staff & their professionalism. Absolutely love this hotel

Lied over the phone about they rooms when I got there they didn’t have the room I asked for

Nice breakfast buffet. Large rooms.

Very convenient location, breakfast choices were plentiful, all common areas were clean and well maintained.

It was an amazing stay customer service was gret everyone was friendly breakfast was good i would do another stay

We loved our stay here! We were traveling with our kids and we appreciated the space in the room as well as the full breakfast that’s served free every am. Housekeeping was impeccable and it’s close by several restaurants which made dinner easy! I would absolutely stay here again!

Everything was great

Everyone is so nice!

Eggs on the breakfast were cold the first day. Also, the coffee maker in the room was disgustingly dirty inside.