I had pre-booked (May 03, 2026) our 2 evening (June 01 to June 03, 2026) stay at the Perce, Quebec, Riotel hotel, in a Superior, 1 Queen bedroom, with scenic rock view and was issued a confirmation number (#72073951079993). When my wife and I arrived to register at the Riotel hotel, on June 01, at 5:15 pm, the Riotel front desk clerk informed me that there was no reservation, for our name. I showed her the printout of our confirmation booking and she contacted her supervisor to clarify our situation.
The Riotel supervisor was very pleasant and advised us, that since I had booked through Expedia, it would be Expedia’s failure to advise the hotel. I mentioned to the Riotel supervisor that we had just driven eleven (11) hours, from Halifax, NS, with confirmed Riotel hotel reservations and asked if there was any room available. The Riotel supervisor modified some existing room bookings and offered us a suitable replacement room with ocean view. We accepted and were pleased with the room and the Riotel hotel supervisor’s handling of the unfortunate situation. I was unaware I had pre-booked the room through Expedia and thought I had booked direct with the Riotel hotel website. The message I received after my pre-booking was “If I had booked through Expedia, I would have saved money”?
I have never had any success with book in through a third party accommodation vendor.