Overall Ratings & Reviews Atlas Essaouira Riad Resort

No air conditioning throughout the hotel nor did the fans in the rooms work. Was not informed of this at check in and was told ‘that is how things work in Morocco during the winter’ on March 31. Had to book another hotel due to medical condition and walk a mile down the street for acceptable accommodations.

I think its important to note that this hotel has a five star rating. When you have this rating i think its fair to be critical of things that i would otherwise not comment on. Cons: the pool needed a clean (there was green slime on some of the walls. Some of the matress beds by the pool were covered in bird poo for days on end. Somebody left a plate and coffee mug at the pool bar and it stayed there for days showing nobody was walking round and checking at the pool. A few of the complimentary soaps and shampoos in the shower were empty when we got there, when i asked at reception for them to be refilled they filled it with a very small amount, im guessing they are afraid of guests in a 5* hotel stealing moisturiser which is fine but it leaves a bit.of.a sour taste in my mouth to be treated like a criminal. The tv in the room didnt work as it hadnt been tuned. Pro: pool was nice tempature and gets the sun pretty much all day. the staff were great and attentive and helpful and spoke many languages (in particular a porter from senegal whos name i didnt catch was amazing). It has a bar with football on and they have music there too. The room was clean and spacious.

Staff was great, and location

The hotel lobby is very splendid and the reception services very helpful. The grounds are lovely and the ambiance quiet and exclusive. The breakfast was cold - we arrived at 10 am and all the tureens were nearly empty and their contents cold. The staff started packing away at 10.20 and loudly talking to each other. Not what should happen in an expensive hotel. We had a sea view room which was a mistake since rather traffic noise was horrendous and since the air con was not operative in early March it was either a noisy night or a hot night.

Nice Hotel. Good room with excellent sea view. The shower was broken when we arrived, and the reception organised this to be fixed the same day. However it continued to leak and cause issues with the bathroom floor. The bathroom door was already bowed as it had been exposed to the water from previous leaks, which we realised when we arrived. Semi responsive staff. When we arrived there was not much customer care and we were left to our own devices to find the amenities. The reception staff just told us what time breakfast was and our room number, and we were left to find this. Room cleaning would not happen in a timely manner and we would leave and come back in the afternoon after our daily excursions, only to find our room was not clean despite the sign asking for this to be done, being clearly displayed on the door handle as is expected. I opted for a massage on our last day, which was nice (first half), someone walked in during the second half when I was semi naked laying on my back. My eyes were semi covered, so i did not see if it was staff or a customer, but assume it was the latter as the masseur Hadijah, ushered them out in silence. The person sounded like a child and when finished, I noted there were two male children walking the spa halls looking for Hadijah to ask her something. I did not mention this to staff, as I could not confirm, but wanted to note in the review as privacy policies and adherance to dignity practices should be paramount for this service.

Right on the sea, good full service hotel

Check in was fine. Nothing special, very to the point and no questions or anything. In the middle of the night, the room above us sounded like they were moving furniture. We tried to call the front desk but the phone wouldn’t connect. My husband then went in the middle of the night to the front desk to tell them, but it didn’t stop and was still going on in the morning

Nice hotel. We had a great room with view of Ocean. Pool was nice but understaffed for food and towels

This hotel and the area around is the best!

This facility is amazing

Very poor front reception not night staff Had problems with AC at night told us he’s going to send someone to address the problem no one showed up. Until check out. Asked to speak to manager were told he’s coming at 10AM so we waited. Went there were told he’s in a meeting. So no regard for customers. Very ignorant

Everything was perfect, except some minor issues: the bathroom door did not close and some confusion at check in.

Highly recommended. The hotel staff very professional and very friendly and helpful. Thank you for making my stay very enjoyable ⭐️⭐️⭐️⭐️⭐️

The Atlas Riad Essaouira is a beautifully designed hotel with an excellent location. The lobby area is warm and welcoming, creating a great first impression. However, when I arrived early, I had to wait at the bar, which unfortunately wasn’t serving any soft drinks. As a tired and thirsty traveler, it would be great if the bar or coffee area could be open for early arrivals to offer refreshments while waiting for the room to be ready. Fortunately, the reception staff were accommodating and managed to prepare our room by 1 pm, which was much appreciated. Our room had a lovely and impressive sea view, but it was somewhat outdated and did not meet the standards of a 5-star hotel as advertised. For example, the room lacked basic amenities like an iron, which is typically expected in 5-star accommodations. Additionally, the sink in the bathroom did not drain properly, requiring manual adjustment to prevent overflow. Despite calling reception three times, it took some persistence before someone finally came to assist. The WiFi on the third floor was also quite poor, which was a bit frustrating. On a positive note, the swimming pool was delightful, although the bar service there could be improved. The waiter was unable to recommend any cocktails, leaving me to choose one at random. Overall, while the hotel facilities are decent, there is a need for significant improvements in customer service and attention to detail to truly meet the expectations of a 5-star rating. That said, it

The Atlas Riad Essaouira is a beautifully designed hotel with an excellent location. The lobby area is warm and welcoming, creating a great first impression. However, when I arrived early, I had to wait at the bar, which unfortunately wasn’t serving any soft drinks. As a tired and thirsty traveler, it would be great if the bar or coffee area could be open for early arrivals to offer refreshments while waiting for the room to be ready. Fortunately, the reception staff were accommodating and managed to prepare our room by 1 pm, which was much appreciated. Our room had a lovely and impressive sea view, but it was somewhat outdated and did not meet the standards of a 5-star hotel as advertised. For example, the room lacked basic amenities like an iron, which is typically expected in 5-star accommodations. Additionally, the sink in the bathroom did not drain properly, requiring manual adjustment to prevent overflow. Despite calling reception three times, it took some persistence before someone finally came to assist. The WiFi on the third floor was also quite poor, which was a bit frustrating. On a positive note, the swimming pool was delightful, although the bar service there could be improved. The waiter was unable to recommend any cocktails, leaving me to choose one at random. Overall, while the hotel facilities are decent, there is a need for significant improvements in customer service and attention to detail to truly meet the expectations of a 5-star rating. That said, it

I've just spent a week at this lovely hotel - I enjoyed a different artwork in the lobby area almost daily. The room, a little tired, was very comfortable and clean and I'm glad I booked a seaview - watching the beach spring into life each morning was a highlight (NB the beach is long, wide and often very windy - watching the kite surfers dance in the air was beautiful!). There was plenty of choice each morning at breakfast and the attendant staff were, on the whole, friendly and helpful. The pool area was pleasant and the pool itself refreshing! Again, be prepared for the windier days. There is also a lovely calm garden area with couches etc. Location: at first I was a little disappointed to find the hotel situated so far from the medina, fishing port and fort but actually the walk (around 30 minutes) North along the beach was really enjoyable (watching the families enjoying the waves etc) as we headed to the busier end of town. Walking South provided an opportunity to watch the various camel and horse riders and, of course, enjoy the acrobatics of the kite surfers. I loved the wide, windswept expanses of beach in this area. We also discovered some excellent restaurants behind the hotel, around 10 - 15 minutes walk. 5 star? That is subjective, dependent on your previous experiences but I, for one, am looking forward to returning to the Atlas Essaouira Riad Hotel soon!

We faced many problems at hotel.

Beautiful Hotel just right in front of the beach. The place, staff, and amenities were all good. The staff is very polite and very helpful. Good breakfast with lots of choices. 15 minutes walk to the downtown. Whether you are going with or without family, I strongly recommend this place to everyone. Definitely going to visit again.

Good location. Taxi ride to Medina 7DH or easy walk of about 15 min. Beach opposite the hotel. Easy walk to restaurants. Parking was on the street & we did ask if we could park inside the boom gate and told no, park on the street. We had a burger & club sandwich from bar- they were good and reasonably priced for a hotel. Breakfast is ok - not many options. The pool was nice but the pool bar was not open when we visited. The staff - not friendly, not rude - just ‘there’. The lady at the omelette station was probably the only one with a smile.

Nice and quiet