There it was a mistake on my check in

Fue una experiencia placentera, solo unos cuantos detalles en la habitación principalemente el baño que el agua en la regadera se juntaba mucho y era algo incomodo, tambien algunas lamparas no encendian y era algo obscura la habitación, pero fuera de eso fue agradable

The staff at the hotel are truly amazing and very kind, respectful and professional people!

Staff are friendly, location is awesome close to Paseo Santa Lucia, however, the elevators, hallways, and rooms stink of cigarette smoke. My toilet's flush was broken and I notified the front desk person, and even next day nobody showed up to fix.

A nuestro cuarto no le servía el aire notificamos por la tarde fueron a ver y dijeron que iba bajando poco a poco de 29 grados bajó hasta 28 grados y así estuvimos toda la noche y no nos pudieron ayudar, la señora que limpiaba muy amable El desayuno bueno

Excelente ubicacion

.

El personal es muy amable

Old furniture, damp ceiling, poor air conditioning

Needs ro check cable tv, provide tisseus and towels by sink, best if sliding sower door rather than swing door, and better shower soap.

Weak wifi. Bad smell(sewer) in the room.

No tengo queda todo excelente muchas gracias

The room had is own kitchen :)

Excelente hotel

Greta experiencie

The people.who work there are amazing, very polite, respectful and amicable. Excellent hotel, very clean and neat and the staff always helpful and the food at the restaurant very good and excellent service.

Great ambient

I had a reservation that was essentially cancelled for now reason. Staff refused to offer us any reason why. They just said 'there was an issue on that floor level'. They tried to pawn us off onto a sister-hotel that was in a horrible location and not nearly as nice. When we got to the sister hotel they told us that they had been told that the original hotel had sold out of rooms. Again, we had a reservation. We had chosen this particular hotel because it was near an event that we had come to town for and the sister-hotel wasn't even within walking distance. Needless to say, I was not impressed by the service at all. I would not recommend this hotel in any way and I hope no one experiences this inconveniece.

The area around hotel seems ok but night comes and lots of police driving by. Maybe it’s just me but I felt uneasy.

Todo bien! Solo deben agilizar el proceso de check-in en especial si hay un evento