8,0
Very Good
From 1.000 reviews
Cleanliness

8,2

Room Comfort

7,6

Service and Facilites

8,6

Traveler Reviews Hotel Frances

Number of reviews per page
20
40
Top reviews
Christina
icon-with Partner
with Partner
6,0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

The hotel was Clean and the breakfast buffet was awesome! The room was very basic and did not include an iron, blow dryer, microwave or refrigerator. The Ac worked great. It says parking available but it's actually a garage 2 blocks away but they do validate the parking pass.
Carmen Lucia
icon-with Partner
with Partner
10,0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Un hotel muy lindo, muy rústico, tranquilo y céntrico. Me volvería a hospedar aquí
Gary
icon-
10,0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Fantastic hotel, looks amazing, great staff and close to the World Cup fan park.
Jeaneth
10,0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Grear
Daniel
icon-
10,0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

Great staff
Helena
icon-Friends and Family Family
Friends and Family Family
4,0
/10
Reviewed 17 week(s) ago

Hotels.com verified review

The Location of the hotel is great and the history of it is amazing, however we will never go back. The rooms need so much attention and upgrades. We stayed 2 bedroom suite, the mattresses were so hard and both bathrooms smell like sewer and need detailed cleaning and need to change shower heads, water was going all kind of directions. It has kitchen but it’s nonfunctional, even the fridge. The suite didn’t have any amenities like iron or hair dryer, we had to leave ID in front desk to borrow them. We stayed on 3rd floor where they have a bar which is open to public, the front people told us the bar is only open til 10pm which was not true, they stayed open after midnight in one of the nights. However the hotel doesn’t own the bar so they couldn’t do anything about it.
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Bertha
10,0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

It was a beautiful property. The staff was incredibly helpful and attentive. We even met the owner and he was a lovely person. He should us some of the ongoing renovations and taught us a little history of the hotel. He was such a sweet person.The air conditioning was a plus and the roof top bar had a magnificent view. We stayed in a two bedroom suite which was perfect for our family of five. The breakfast at the on property restaurant was amazing. My favorite was the cafe de olla, chicharrones, fresh papaya and agua de tuna. The entire family loved every moment spent there.
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Miguel Alejandro
icon-Business
Business
2,0
/10
Reviewed 20 week(s) ago

Expedia Group verified review

Hice algunas compras que dejamos en el auto el cual se entregó al hotel porque deben llevar a otro lugar al darnos cuenta varias de esas compras las sacaron del auto y al final nadie se hizo responsable de eso al reclamar solo mencionaron que el auto lo dejaban en otro lugar pésimo eso ya que uno confía en un hotel y terminan sustrayendo cosas del auto.
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Gabriela
icon-Family
Family
2,0
/10
Reviewed 21 week(s) ago

Expedia Group verified review

I had to move to a an other hotel, the photos are deceiving the place needs serious renovations and attention to cleanliness.
Gregory
icon-with Partner
with Partner
10,0
/10
Reviewed 22 week(s) ago

Expedia Group verified review

This hotel is absolutely stunning, considering it was built in 1610, I was impressed at how great of shape everything was. Our first rooms air conditioner started acting up on our first day, the staff were quick and efficient to provide us with a new room of the same option within the immediate vicinity, making the transition seem less. The bell boy, was remarkable, his welcome did not just assist us with our bags to our room, but provided the roll of a tour guide through the building with so many historical facts about the place. The roof top bar was incredible, great drinks and snacks, great service, and the mariachi band was incredible. The views of the cathedral and the theatre at night should not be missed. Overall, walking distance to all the main Centro attractions, I wouldn’t suggest staying anywhere else. This hotel felt like we had walked back into the history ourselves, which truly added to our time in the city.
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Alfredo
icon-with Children
with Children
10,0
/10
Reviewed 23 week(s) ago

Expedia Group verified review

It’s good
Phillip
icon-with Children
with Children
2,0
/10
Reviewed 25 week(s) ago

Expedia Group verified review

Very good
Terrence
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10,0
/10
Reviewed 26 week(s) ago

Hotels.com verified review

Grand old beautiful hotel.. faded glory but clean and close to everything. Like Maggie Smith in Downton Abbey
Ana
icon-
6,0
/10
Reviewed 28 week(s) ago

Expedia Group verified review

The hotel need a lot of maintenance.. but staff is great !
JUAN
10,0
/10
Reviewed 28 week(s) ago

Expedia Group verified review

Great
Jose
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10,0
/10
Reviewed 28 week(s) ago

Expedia Group verified review

I didn’t try ether one .. always good
Baldemar
icon-with Partner
with Partner
10,0
/10
Reviewed 29 week(s) ago

Expedia Group verified review

Air-conditioning was great
jose
icon-Family
Family
8,0
/10
Reviewed 29 week(s) ago

Expedia Group verified review

Cant beat the location, I found it old school charming, with a resident evil vibe. My cousin had a newly remodeled bathroom, i didn't, so ask for it.
GEORGINA
icon-with Partner
with Partner
10,0
/10
Reviewed 29 week(s) ago

Expedia Group verified review

What we liked most is that it transports you to the last century.
Jeffrey
icon-with Children
with Children
10,0
/10
Reviewed 30 week(s) ago

Expedia Group verified review

Everything was very safe the staff was great and friendly. The The staff was also very helpful in in giving directions and recomendations.
Number of reviews per page
20
40