Amazingly helpful and courteous staff. Very large room fully equipped with a large bathroom. Close to all shops and theatres and a lovely and very stylish bar just around the corner. The Pavilion park is less than 30 metres away. Stunning views.

room was in good condition and staff were very good

One of the most important things when staying anywhere is a comfortable nights sleep. We found the bed one of the most comfortable we have slept in for some time. The cleanliness of the room was okay and the staff very attentive and courteous. Would have given it 5 stars, had it not been for a slightly warm breakfast and problems with the lift not being used correctly. No good when you have mobility problems. Would still return, as it is in an excellent position for the theatre and like the character/charm of the hotel.

Would recommend staff and room was all that i could ask for

Lovely room in this historical building

The food and service in the restaurant was incredible. Top tier cuisine and friendly staff. We will definitely be coming back. Cosy room and a quiet nights sleep, lovely big bed and nice decor. Perfect for watching a show at the opera house.

Ideal location right in the centre of Buxton. Very pleased with the standard double room, which was well presented and clean, with good size bathroom. Polite and helpful staff too, so good value overall for a short break.

Lovely Staff. Very clean room. Beautiful breakfast. In a great position

Parking is tight, hotel is very dated

Breakfast was excellent We were in a accessible room but I was unable to get into the shower as there was a step up into it The hotel is very old but does have a lift which is possibly 40” square, it is extremely tight, I only just got in it by taking my footplates and handles off

Staff team were lovely, very attentive, couldn’t have done anymore for us. However, the room was a little cold and could have done with the water being hotter in the shower.

Hotel was nice and clean with exceptional staff. The hotel itself could do with some updating and the lift had a habit of not working if not closed properly. We did report this to the staff. Perfect location close to everything in Buxton.

Beautiful old hotel, perfect location, spacious room, big bathroom with old fashioned bath & modern shower. Staff not rude, but not very welcoming or helpful.

A great hotel in a fab location, would definitely recommend

Dont expect a 5star hotel this buiding Is old.staff polite professional .rooms are Clean. bedding very clean. Wife loved it. Myself i thought ok .breakfast. lovely Help yourself .better than where we Usually go .locally

Excellent room and staff

Truly a disappointment from start to finish. I had booked a family room which was advertised as being one king bed with a single bed. No mention was made of the single bed being a bed settee and on the pictures, the bed is made up next to the king bed. On checking the room I saw the king bed and no other bed, so I went back downstairs and explained I’d booked a family room. The receptionist said the bed settee needed making up and she’d get someone to do it. We went upstairs, put our things away and came back down to be greeted by a woman I now know as the duty manager called Catrina. With no apology, no asking if it was ok ~ she announced “I’m going to split the king into a twin as the bed settee isn’t the best” I said “I’m sorry but I booked a family room for a reason as I can’t sleep in a twin bed (I have a health condition but didn’t feel she needed to know this as I had booked for and paid for a family room). She then addressed by 12 year old son and said “you won’t be comfy on the bed settee” I again said “can we see how we go please because I booked a family room expecting all the beds would be useable” She begrudgingly said “ok fine” We left to go for tea and when we came back the bed settee was set up. It was absolutely shocking. The springs are completely bare and there is no cushioning to it at all. At this point my son (who is autistic) was getting upset and said he wanted to try to sleep on it as he didn’t want to upset the lady again. Cont

The counter staff were really helpful and friendly this much i can say.

Enjoyed the ambience of the hotel. Lovely Christmas decorations. Room rather small and needs new flooring. Bathroom small but serviceaable

The room was very clean but the room slanted too much so didnt sleep.