Overall Ratings & Reviews Crowne Plaza MARLOW by IHG, an IHG Hotel

Excellent check in member of staff (tall, glasses, dark hair)

This was a short family stay, friendly staff that made your feel welcome and important, good facilities and great breakfast we nice surroundings

Lovely hotel, staff are very friendly and helpful couldn’t have ask for better. Would definitely recommend.

M/a

Tried to cancel 3 rooms via the hotel and hotels.com due to the storm and could t cancel. Really poor service; my work colleagues and I won’t be using hotels.com again

Excellent facility in beautiful surroundings. Excellent functional room

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Fourth time visiting and love it. The hotel is well situated - 25 min walk to the town centre. The hotel service and facilities are great too. We visit as a family of four and the staff are welcoming.

I spent well over …..at hotel including drinks and meal then on check out they tried to withhold a one hundred pound security deposit (which I objected to any) for spilled drink stain on a pillow case (which would need to be laundered anyway). It was only after I started warning new guests about the scam that the incredibly rude hotel manager agreed to give my deposit back. An absolute disgrace and clearly a scam. Please contact the hotel and at very least give me a full apology. Also I will never pay a security deposit again so please ensure your hotels do not try this scam with me again

Lovely weekend break with family. Enjoyed the pool and the food in the bar. Hotel clean and service good. Just what we needed for a one night break away.

The service in the restaurant was the worst I have experienced

We had a lovely time at this hotel. Staff were happy and willing to go the extra mile. Facilities were clean and I loved the modern deco. Thank you so much

Very pleasant stay. Nice room would stay again

Met warmly by all staff. Room was large and comfortable with good amenities. Good to have on site car parking.

We booked a dinner bed and breakfast package but be warned, the dinner is £45 each and they charge you the difference between that and what they consider you have paid hotels.com. It was only £6 but it t Is the principle

No hot water everybody was cold

Crowne Plaza on New Year day is quiet and enjoyable. There is space for kids to roam around. The dining option was good, a bit expensive for what they said was freshly cooked food but didnt taste like it. The service at reception and restaurant and bar was brilliant. Not happy with the booking system introduced recently for kids to swim, each slot lasting for 45 mins. Swimming pool is v clean with sauna and steam room next to it. The grounds are small but got a decent playground. Would definitely come back again.

Family live nearby, so good to spend Christmas with them.

Excellent 3 night Christmas stay whilst visiting family in Marlow - very convenient comfortable accommodation

Great room, lovely staff and nice food. Bathroom could do with an update. I would recommend this hotel if you have a car as nothing around.