Lovely hotel, spotless. Staff couldn’t do enough.

I messaged the hotel via the Expedia app before my stay to request a quiet room. This was completely ignored. Check‑in was slow and disorganised. 1 staff member serving 1 customer, 2 staff members serving another, and nobody acknowledging the long wait. When I finally reached the desk, the manager actually pulled the staff member who was checking me in away mid‑check‑in. No apology, no explanation, just walked off and left me standing there. Completely dismissive and unprofessional. When he returned, I mentioned my room request. It was obvious they hadn’t looked at it. More delays while they tried to fix something that should have been handled before I arrived. I did get the room, and the room itself was, spacious & comfortable, Later I requested a slightly later checkout. The staff member I spoke to was ready to accommodate it, until an older male staff member overheard, interrupted, and shut it down. First he claimed I wasn’t eligible because I wasn’t part of their loyalty scheme. Then changed his story and said the hotel was “fully booked.” I checked their own website, rooms were available to book that night. So he lied, for no reason other than being obstructive. The very high deposit taken at check‑in remained on my card several days after checkout, despite being told it was only a hold. My messages through Expedia and direct email were ignored until I chased repeatedly. Only then was the hold finally removed. Rude, dismissive, obstructive

Nice hotel approximately 20-25 minutes walk from the centre of Marlow. We were lucky that the weather was fantastic and so were able to use the pool and outdoor sun loungers. Bit of a bonus ! We eat in the restaurant on one of the evenings and the food was good. Compared to the standard hotels in the centre of London this is a much better alternative and no issues getting the train in and out. Only downside was the bar manager on the evening of the World Cup games who was insistent that the bar would close at 11-00 and he would turn the TV off which he did. A man clearly not suited to the hospitality industry :) That aside the rest of the staff were very friendly and helpful. Would highly recommend this hotel.

The room was very clean and nice to see that they had a shower and bathtub (separate). Couple of things we noted that the toilet flush wasn’t as powerful as we thought so most of the time we had to double flush. The water in the shower wasn’t draining very well so it kept flooding, we mentioned this to the reception and maintenance fixed it right away which was fab! The pool facility was generally quite good. I do think they could have cleaned things but more regularly & we noticed dirt at the bottom of the hot tub. Breakfast was good and quite standard. Do think things could be topped up more regularly here. The bar/chill areas was very nice. We had dinner there instead of the main restaurant as we didn’t want a set menu (also not many veg options for that one). The bar menu was really good and had lots of veggie options and service was great! Another thing we noticed is that in the morning and in the evening the surrounding area of the hotel was really smelly for about 30-60 mins - it did not smell in the room (we hadn’t opened windows) and most of the building - but was really quite smelly where doors were open. No idea why!

The bar food was not that great

Loved the pool and the air conditioning. The breakfast buffet was very varied and excellent. The playground was much appreciated by our two year old.

Everything was easy, good food, reasonably priced and quiet location. Clean rooms, hotel nice vibe, relaxing stay and decent bathroom

Food and drink is a Bit expensive

A good stay again . Will definitely return thank you ..

Convenient location not far from Heathrow to book for the night after our afternoon arrival from Australia. We discovered the town of Marlow was a lovely spot to explore along the River Thames, which was an added bonus. Room was clean and comfortable, and we slept well after our long journey. Excellent breakfast, so many delicious options and fried eggs cooked to order. Highly recommend!

Overall pretty good. Older property, but updated in the right places. Needs finishing touches such as better sealant around water fixtures. An outdoor heated pool would be amazing. Also, the bar doesn’t have Aperol! Easy to fix.

Really poor experience overall. The receptionist was rude and unhelpful, and we found numerous hairs in the bathroom which raised serious concerns about cleanliness. On departure, no one even asked how our stay was. Won’t be returning.

The Mirrors are to far plug sockets for my Girlfriend to use her Air Wrap in from of the mirror. So a bit frustrating.

This is a good hotel with decent facilities. The ground floor rooms are clean and comfortable but it was noisy at night until other guests went to bed. The pool and gym are great as is the outdoor space with views across the lake. Lots of choice at breakfast but another coffee machine is needed!

The formulaic processes and unhelpful staff made the stay a forgettable one for us and the guests we arranged to stay in the hotel for a function we were part of despite the good location

Lovely hotel although a bit dated in areas such as the bathroom.

Friendly and helpful staff, breakfast until 11am was great and the spa and pool facilities were a nice surprise too.

Excellent hotel! I will come back soon. Thanks for the experience

All good nice hotel tucked away abit from Marlow but easy taxi ride in

convenient location, clean, helpful staff and nice room