The hotel looked good as you check in to the hotel at the counter, right next to the 10 pin bowling alley.
Nice busy bar and the alleys were all in use.As a former 10 pin bowling addict I was pleased to be there.
However as my wife and I both have limited mobility. (and having asked for blue badge parking and ground floor or near a lift, we were shown to a second floor room with no lift to the floor.
I did however ask if we could be moved, and was told 'Sorry No' I really struggled to take our cases up the four flights of stairs, and when I went back down to help my wife upstairs she struggled (just like myself) to make it to the top.
I then went back to the reception desk and talked this time to a very helpful lady about our situation. Instantly she picked up a set of keys to another room and showed us to a Ground floor accessible room.
If only she had checked us in at the start we might have had a better impression of the hotel.
As to the room we now had, it was OK.not the cleanest, bur passable. Loose toilet seat which was very awkward. But we were saved the climb we would have had.
Afraid though we would not return to this hotel.