Overall Ratings & Reviews Cambria Hotel Columbus - Polaris

We found the place to very dirty compared to other hotels in this company that we have stayed at. We would have love to sit in the hot tub. But there was a birthday party going on and all the kids were in it.

The room they assigned me was in bad condition and I asked for my refund and I'm still waiting, the hotel asked for 10 business days to return the money however they continue to make extra charges, terrible

Very nice hotel!

Front desk clerk/ manager was very nice and accommodating. Great location near plenty of restaurants within walking distance. My only complaints was the pool and hot tub were dirty. There was hair etc floating around when I walked in the water looked green and you couldn’t see the bottom of the pool as you could if it were cleaned properly. There was no breast or dinner and the bar : kitchen was closed- not a big deal because there were tons of restaurants around. My room only had one roll of toilet paper but the clerk was very accommodating and corrected the issue. Suggestion to management please clean the pool area.

Great Property to stay at!

I love Cambria, however, this visit was the worst. The hallways were filthy, the front desk was not attentive and often missing, and the elevators were broken.

It was a great stay except the pool was closed. Which is due to needing cleaned so we missed it the entire trip

Close to shopping and eateries.

It was a good stay.

The property was very clean with a unique floor design that made it extra comfortable. Bed was very comfortable and it was pleasantly quiet. Staff was great. Just a few minor things that didn't really impact our stay. 1. Jaccuzzi was not working 2. The shower amenities had fallen off the wall and the body wash was empty. Aside from that, we would definitely stay again.

While the staff was helpful and nice- we had problem after problem with our stay. The pull out bed in our initial room was filthy, the air didn’t work in the second third and fourth room, and the final room we decided to make work for us had a puddle of water next to the bed where the ac unit was. None of the floors in any of the rooms looked like they had been swept and our family Will not be staying here ever again.

Our first room had a pillow that was discolored and weird staining closet door. Second room had distinct smell coming from the HVAC unit. This property needs maintenance inside and outside. The pool was okay. I wouldn’t comeback.

Minimal housekeeping service. Had to request it and we were there 4 days.

Overall, it was fine, for the price of the room. There are definitely a lot of things that I would like to see a little bit nicer. For example, the phone in the room did not work at all so in order to call the front desk, I had to call off of my cell phone And then wait to get someone at the hotel. The iron was broken and the ironing board had no cover on it and was useless. I asked for replacement and they brought an ironing board that was even more unsafe than the one that they had before because it wouldn’t even stand up straight and as soon as you put the iron on it, it fell over because it was so incredibly wobbly. My neck hurt from the pillows as they were not to my liking, but that’s not the hotel but they were definitely cheap pillows. Definitely wouldn’t stay here again even though the hot tub and pool were nice.

We had an excellent day. Everything was perfect except for the water pressure in the shower in the morning. So I gave it four out of five stars.

There was some sort of renovation going on in one of the rooms on the second floor, causing an extremely strong order of chemicals causing my wife and I to be dizzy and nauseous why those kinda chemical chemicals were being used inside around guest is beyond comprehension

They were renovating on 3rd floor and sprayed massive amounts of spray paint with no warning or regard to guests or staff. Entire floor was awful. Then when I requested to move floors, no apology, no credits, no response from email to manager. Ridiculous!

Nice hotel. Free parking.

One night stay while passing through. Location seemed safe and close to Costco and Von Maur (bonus!). Staff was terrific. Friendly and accommodating. Bed and pillows were great. Bartender was friendly and attentive. Food was ok. No plastic bags in any of the in room trash cans. Weird. Will stay here again.

Convenience of access and location.