You know that feeling when you walk into a hotel and think, "Aye, this'll do"? Well, this wasn't that. This was, "Bloody hell, this is brilliant!" They upgraded me to an executive room - and I swear it was bigger than my first flat. Spotless, comfy, and one of those places you actually want to come back to after a day stomping round Berlin. Breakfast? Outstanding. None of this sad wee bit of toast nonsense - proper variety, good coffee, and enough to keep you fuelled till dinner. And the staff! Friendly without being fake, the kind of people who make you feel like a guest rather than a nuisance with luggage. Location's spot on too - easy to get about, but not stuck in the middle of tourist mayhem. Absolutely loved it. If you're coming to Berlin, book this place. If you're not coming to Berlin, book it anyway and find an excuse.

I truly enjoyed my stat at Vienna House, the Hotel felt modern, clean and the staff were excellent. The location was ideal, just a short tram ride into the middle of the city and the tram stop was directly outside the Hotel. Breakfast was an impressive spread, which I enjoyed everytime. The buffett was constantly refreshed and there was alot on offer. My only two (and they are small) gripes: The elevators were not centrally located so I had a very long walk from my room everytime. The emails to check in ahead of time and at the end for what I assume was a review, were all in German with no English transaltion so I was not able to respond.

Great hotel with comfortable beds and spacious rooms. Near to train and tram connections.

I wasn’t able to stay at this hotel due to that AC wasn’t working and it was really hot outside Spoke to Rana manager who informed me that AC is broke down but it will be fix in couple of days. We decided to move out from hotel and Rana assured us that payment will be processed in full towards me, but in couple of days I received email that Expedia wasn’t able to get me my refund back at all. We went to hotel and spoke to Rando manager who was very nice to us gave us drinks and informed us that he is going to do everything to get full refund via expidia and he actually did after an hour they spoke to expidia and we received fully refund. But rather then that it’s nice hotel to stay.

Nice property

It was a very warm weekend when my husband and I stayed and were not advised that the air conditioning was not working. We spent time trying to switch on the air conditioning which was a waste of time. We spoke to the people on reception the following morning who then advised us about building work on the roof that prevents the a/c from working. They suggested providing a fan and would deliver to the room that day. We got back at about 10.00pm and no fan. Our whole stay was quite uncomfortable due to the room being too warm. Also no room service or bar open in the evening.

It was definitely not clean, the air conditioners were not working in the whole hotel for 4 days. Our room and hotel were not changed. If you do not want and force them, cleaning is not done until check out, and if you force them, only the trash cans are emptied. (The reason for this filth is for the green world?????) The cover that fell from the ceiling and opened and posed a serious security threat was fixed after 3 days. The duvets in the duvet cover were very dirty, there were blood stains. We left the hotel with disappointment, despite trusting its name.

Great hotel with spacious rooms and comfortable beds close to a tram and S-bahn station.

Air con didnt work in the entire hotel. Room was baking hot. WiFi didnt work in my room but worked in the lobby. No hot water from tap in bathroom and shower temperature fluctuated. Had potential to be a great hotel but wouldn't stay there again.

Wifi wasn‘t available for the whole stay! No Air conditioner, no functioning Hotel Phone. Our room Card was given for a room that was already booked for a different Person. We would have been able to just steal everything from that persons Belohnungen as we got Access to his room! At the check in Counter the responsible employee didn’t Even apologize!! We haven‘t feit Safe as the same mistake could have been made with someone else that would get Access to our room!

The hotel was conveniently located near Berlin Central and the Uber Arena, with tram and train stops right outside. Rooms were clean, spacious, and featured a great shower, slippers, and a mini fridge. Breakfast was excellent, and Lidija provided exceptional service. The only downside was the heat (aircon lowest setting was 18 degrees) which required keeping windows open, leading to some train noise. Overall, a good stay—thank you!

Excellent menu options and the room was spacious and clean

Nothing. Unfriendly, burned mattress with cigarettes. Air-conditioning nit working for 4 nights and temperature im room 35 plus. Unable to talk to management for 3 days. Never book there.

Excellent

Excellent rooms and facilities

Wonderful facility, clean and modern plus adjacent to the tram for transportation to Berlin HBF and all other Berlin venues- Has a good gym plus saunas and hot tub. Wifi reception was a little spotty from my room however

Beautiful hotel, extremely helpful staff and a super comfortable stay

Staff was great and the room was prefect for my trip! The spa was very clean and enjoyable, as well. 5 🌟!!

Nice place

Spacious room with both great transport links and facilities within the hotel