The cleaning staff were brilliant The reception staff kept moving the goal posts - They asked for payment on arrival but didn't include the parking which was a surprise on checkout and only gave a receipt for the parking which contradicted what my wife was told on booking in. When pressed I was told to go to my Expedia account to print my own off Funny as I booked through Hotels.com. Breakfast was good and plentifull with the staff very helpful

Nice breakfast great location for old town.

Great location . Nice pool, rooms nice and cool. Restaurant staff and night porter really lovely, Reception staff not as friendly. Car parking easy €15 per day

Breakfast was good, view was of another room so kept curtains closed

Excellent location to explore Riva del Garda. The staff were friendly. The air conditioning was ‘broken’ which meant the room was hot throughout our stay and staff were vague when asked if this would be fixed. The pool was a nice addition to the hotel and breakfast was good standard every day although no variety, same each day. The room we had was fairly basic but clean, the bathroom wasn’t great, not much room to manoeuvre - anyone tall staying in that room would really struggle fitting under the shower! We had requested a quiet room so think this may be why we were in the room at far top corner of hotel. The bed and pillows weren’t our favourite but comfortable enough. Only other negative was that the room used to store our luggage after check out was wide open and people in there for a meeting on our return - there is no system to ensure luggage is collected by owner only. Luckily we had no issues and our luggage was there but could be very different! This sounds like a bad review, it was a good hotel for us as we hardly used the room as out exploring - just a few minor things that let it down!

Very nice hotel located close to the lake. Our room was small. The pillows were uncomfortable.

Great hotel, in an amazing position, staff were fabulous and perfect position....pool is small but great for a cooling dip at the end of the day. Only complaint our room had 2 windows facing the building next door...but it was so hot we were nt that worried.

Great location and very convenient to lots of restaurants and to the waterfront and boat excursions. Very nice room although we did not have much chance to enjoy the terrace. Parking situation was a drawback. A level of a local parking garage is set aside and they register your license plate, but I could not enter that specific level and when I tried to exit I had the same problem. When I called the front desk, they seemed to not know what to do or how to get a hold of the owner/manager of the parking garage. In the end, I just had to wait and quickly follow another car out.

A bit shabby and worn out

Excellent

Great location lovely staff very accommodating. Highly recommend staying here.

Great location, next to Ferry port with superb views. In need of modernisation however clean and comfortable. Service was excellent.

Very disappointed by no tea or coffee making facility in the room. This is very unusual in a hotel of this standard. Also disappointed by the small bathroom with shower over the very small bath. Why not just have a walk-in shower and no bath ?

Great location

Great hotel, good breakfast choice. Amazing location and Riva Del Garda is a must visit town, with photos opportunities in every direction

Perfectly located for a few days in Riva del Garda. The lake and the old town are on the doorstep and there is a wonderful view across the lake for breakfast (which had a great offering)

We found this central situated hotel clean, convenient, great breakfast bar and glass covered porch. Nice and friendly staff.

We were expecting an out of this world holiday for what we paid. And both me and my daughter were v disappointed. The staff were very unfriendly and almost rude. I would not recommend this hotel and I’ve stayed in a lot of places. Staff usually make a holiday and if this was the case in our trip it’s a zero! The only bonus was that our highlight of the trip was our dinner in the Bastione. Which is obviously in the cable car opposite the hotel. Highly recommend there. The staff were amazing, the food was divine and the views spectacular. I’d probably recommend 10 different hotels in this area to this one!

Other than a lack of coffee maker and ice, it is a wonderful hotel. There is reduced rate parking but the process is awful. Out of frustration, we just paid full price. Evidently if they have your cars plate number, a camera will read it and let you in. It didnt work for us. Location is fabulous, breakfast is good and the room is comfortable.

Parking not that convenient