Overall Ratings & Reviews Hotel Genio

Very nice hotel in excellent location, closely to everything.

One of the main reasons I picked this hotel is that the description says it has a gym. It doesn’t have a gym and hasn’t for a couple of years. I always stay at hotels with fitness centers. This was a major disappointment. However, the breakfast spread was very good.

Great location, decent room, but AC needs improvement The hotel is very well located, and the room (and bathroom) was just right for three people. Breakfast was good – the eggs were tasty and the watermelon was delicious! The reason I didn’t give it 4 stars is because it was extremely hot during our stay, and the air conditioning didn’t work properly. With the heat wave, it was really necessary, and unfortunately, it wasn’t enough to keep the room comfortable.

Very good location.

Staff was friendly, courteous and always available to assist in any capacity.

Quite a dated hotel needs work, was surprised as it is a 4 star rated hotel felt like 3 star. The first receptionist he wasnt very informative however the other staff receptionist were much more friendly and gave some good information.

Awesome!

no

The furniture in our room was broken. There was no gym as advertised on the Expedia website. Our room was very small and crowded. There was a terrible smell coming out of the bathroom. We were only given one key and the only way to lock the room was with it, I did not feel safe leaving someone in the room with the door locked, it’s a fire hazard. I called Expedia immediately and spent a lot of time trying to try to switch and because I prepaid I am still trying to get my refund .

Marco is very helpful and courteous. Morning breakfast staff not friendly

The roof terrace has amazing views of the city and the staff are very welcoming.

I felt a bit unsafe with only a wobbly key lock on my door and no fob for the front door but the front desk staff are there 24hours a day and ensure no one enters who isn’t checked in. House keeping does a good job. There is no dust and everything is clean. It’s an old building though that needs upgrading. Bedroom wallpaper was peeling and had a mildew smell. The bidet had a sink faucet and the sink had a bidet faucet!

Old historic building! Perfect location to get around the city. Very helpful staff!

Cute area for dinner/shopping and proximity to all the big staples! Easy to get around and felt safe for solo travel!

Excellent choice to be in a convenient location in ancient Rome.

Hotel is in great location within walking distance

The property was not well maintained. The first room we stayed in had ants comimg out of the bath tub, sink and wall. We asked to move and they sent someone to "clean" the ants which was a sysphian task as there is defintely a colony in the wall. Ultimately on day two we asked to be moved again and they agreed. There was one light switch to control your room. The tub we had had grime and rust over the jets. The cleaning services did there best but you are renting a room that has not had appropiate maintenance or remodeling. The second room we stayed in was much improved which would have been hard not to as we moved from a room with bugs to a still semi-functional, poor motel room. Again one light switch for the main room and one for the bath. This room had only a shower but still had peeling wall paper. There was no air conditioner in the second room and the refrigerator does not work - our infant's milk spoiled. There were holes in the door to the bathroom. While staff were friendly and breakfast was adequate, we have stayed in cheap motels that were better maintained and offerred more than this "four star" hotel. To add insult to injury, cancellation fees would have been for two nights totaling more than 700 Euros. Please stay somewhere else in Rome. The location is not worth cleaning ants off your clothes and the poor quality.

The noise from the road was terrible.The hotel would need updating. The room did not have enough electrical plugs sockets. There was a kettle in the room which was great , but no plug socket beside it . The net curtains which were supposed to be white were grey. Disappointing, I would not consider it a 4 star hotel.

Great Spot close to everything but far enough away to avoid the crowds of tourists. Wonderful roof top terrace with a 360 degree view of Rome! In need of a little paint and polish but clean, and good value!

Breakfast is included. It had a sitting room downstairs. Neat & clean. The room had no window in bathroom and the light was so high above the sink you couldn't see to shave or put on makeup. Shower was a little small for men. Hotel needs a little updating. The view from the rood was spectacular.