Elevator does not work.

The property is great value and staff very friendly. The problem is that the lift doesn't work. BE WARNED ABOUT THIS. It says 4th floor but with the amazing high ceiling in Italy it's more the 8th floor. If I was in my twenties I would relish the challenge of carrying 3 x 25 kgs bags up 8 flights of stairs. In my fifties (and fit playing 3 or more games of tennis every week and gym work) it is horrendous. Shame. Nice staff , ok cheap accommodation but pay a bit more unless you are into Iron Man's.

The Elevator doesn't work and apparently hasn't for years, but they will let you know right before your trip. I didn't see the message in time to cancel. If we didn't have a lot of heavy luggage, this would not have mattered so much. The location is great. I just wish I had found out about the elevator sooner.

No elevator. Hotel on 4th floor ( actually 5th). Hard time to transfer the luggage. Lousy breakfast although just EUR 5 per person. Location is good. But nothing else !

This hotel is nearly ruined our family trip to Rome because we have booked a quadruple room for family with small children to stay but without any notification they gave us couple room. Even worse happened that there elevator was out of service and I had to lift my each one 20kg 4 luggages to the 5th floor. Because of late night arrival we had to stay 1 night until morning to cancel our remaining 2 nights stay in the hotel. I do not recommend this hotel for family trips.

Friendly staff, clean rooms and great location

No elevator and we had to drag out bag to eighth floor. 50 lb suitcases

Vicino a tutto.

The property is located on the 4th floor. When we booked, we were told there was an elevator. a week before the trip we were told the elevator was broken. This was a huge issue for the disabled member of our group. It is now clear from seeing the elevator and reading old reviews that the elevator has not worked in ages and there is no intent to fix it. The rooms are fine, the location is great, and the staff were very friendly. But we didn't get a 2 bed room (which we ordered) and nothing was offered to fix it. I don't know that we would have cared as much, but we were sweaty from hiking all of our luggage up to the 4th floor - so we really wanted our own space.

The hotel located, as they inform, on the 4th floor, but it's really 5th floor and elevator is not working. The breakfast is available, but you will need to pay 5 euros for breakfast and you will be offered only boiled eggs and some cookies.

Parking in Rome is a nightmare but there was a parking garage very close to the hotel thankfully. Unfortunately the elevator was broken during our stay so we have to walk 5 flights of stairs with our luggage but otherwise great stay and super convenient to walk literally anywhere and delicious restaurants and gelato shops right downstairs

No elevator 4th floor. Beware!!

Really nice a cute place, close to all the city landmarks. Staff was super friendly and very helpful

BED BUGS from the hotel!!! Two persons of our group shared one bed and both got serious bed bug bites after the stay. When we reached the hotel for refund, they stated they had bed bug issues in the past but refused to admit they have now, suggesting we might have allergy. When we showed the doctor's note of bed bug diagnosis, they just closed our conversation and claimed us trying to "steal money" from them. It was very shocking how they treat their customers.

Elevator broke down twice and my wife had trouble walking up 4 flights of stairs. Luckily the attendant carried up our heaviest bags. Safe did not work. Not good because we want to protect our passports. It should be a combination and not a key that can be copied. Keys had a hotel tag with our room number and hotel name. If someone stole our keys and entered in the evening with a new attendant he could have walked into our room without being questioned by the night attendant. Beds were extremely hard. Shower way too small. Had trouble getting in and out and showering. TV did not have any english channels. Only positive we’re the attendant and location.

I did not like entrance and elevator

Hotel is on the 4th floor of an old building! The location is great, but that’s basically the only thing you’re paying for, staff are very nice and welcoming, but don’t expect too much, rooms are small and not sound insulated and it’s really hot at least in this time in the summer, we requested the ac to stay on at a reasonable temperature 20c, when we came back the room service turned it off and opened the balcony door which made the room extremely hot, no laundry facility no iron (for safety reasons) I was told, if you can afford to pay 20-30€ more per night I encourage you to stay somewhere else.

Very small room and hotel. There was an overwhelming smell in the room and linens, that of a sweaty gym. Hotel claims to offer parking but please be aware hotel is in a ZTL zone therefore you would not be able to park anywhere nearby. Nearby parking garages also in a ZTL zone.

Staff was very helpful and nice, location was excellent being close to everything.

Nice location close to everything in the city. Room was small and beds/linens were old and dingy. It was just ok. Breakfast was not included as stated on Expedia.