My experience at Hotel Scalinata di Spagna was extremely disappointing from start to finish. The suite provided was located significantly far from the actual hotel, with inadequate check-in instructions and poor communication regarding directions and building access. The room itself did not meet acceptable cleanliness standards, and overall customer service throughout the stay was dismissive and unprofessional. The checkout experience was especially unacceptable: after struggling to carry heavy luggage down multiple flights of stairs due to the hotel failing to properly communicate the existence of an elevator, we were met with criticism rather than assistance. When I later raised concerns about the interaction, the owner responded with an accusatory and hostile email instead of addressing the situation professionally. As international travelers, the treatment we received felt deeply unwelcoming and discriminatory, and the overall experience fell far below basic hospitality standards.