Good

Siempre qué venga a Santa Cruz me hospedo aquí. Me encanta todo, desde la decoración, la zonas comunes, la situación y amabilidad del personal. Por ponerle alguna pega esta vez he tenido problems con los ascensores varias veces. Muy pesada la espera para subir y bajar, ascensor estropeado varias veces

Excellent, helpful staff. Lovely room

The area around the hotel is very pretty and shopping very close.

We enjoyed Medano as a location to start the holiday - buzzy little town which had a festival while we were there. The hotel was right in the heart of it, and we loved getting in to the sea from the sun deck. Finally found a parking spot quiet a few blocks away and had to push the case through the busy pedestrian areas. Our triple sea view room was looking back over to the harbour, and was nice.

Great hotel !!!

Our stay as a couple was excellent. There were only a couple of minor things that we found not good was that there were no where reachable to hang your bath towels, there was no soap dish in the bathroom and also there were no places to hang up dresses and longer items of clothing. Other than those few things everything was fantastic - 100%. The food was superb. We definitely would recommend this hotel and we would stay here again.

The only issues I had were that there was a malfunctioning toilet flush, which meant I had to turn it off manually. Also the room was humid pand the air-conditioning did not seem to work. But opening the window helped a lot.

It was a lovely hotel. The staff was excellent and had a nice park within walking distance of the hotel.

Lovely hotel near the centre and across from a lovely park that has two great cafe/bar. Hotel was spotlessly clean and rooftop pool area a great bonus .

Bellow average.

Very suitable for my needs

Unfortunately the photos of the room we ordered did not match the reality. There are different types of the “garden view” room, and the ones you see on the pictures are just 2 out of 8. The rooms are quite dated. We had to change our room because the aircon broke down. The breakfast was very mediocre. The only outstanding facility is the pool and the gym on the roof top. It is amazing.

Beautiful, clean, quiet and relaxing. Also pretty area of the botanical garden opposite.

Hotel was very good and great value. Much better than expected. Totally satisfied. Would use again

The property is in good location for transport.

Friendly helpful staff. Good firm bed

Beautiful hotel, all the staff excellent and very friendly and helpful. Room was spotless same as everywhere I saw. Hoping to go back soon

Great location and friendly service. However, the sink in our room was chipped and the wooden counter was water-damaged. The shower temperature fluctuated rapidly from cool to scalding. The jacuzzi looked great but was too cold to be comfy and the gym was poorly equipped with machines (tho good selection of free weights etc) and the stepper did not work.

Excellent location, very friendly and welcoming staff. Parking was not easy to find on the street, or book with the hotel. They have a few places in their own car park. We used the underground car park just down the road. €12/day but easy to find and there was always a place. Lots of restaurants and bars nearby.