clean room and friendly staff, we enjoyed the stay

The location of this hotel is excellent, with plenty of shops and restaurants nearby, and most of the staff were friendly and helpful. Unfortunately, our experience with the Chief of Reception left such a negative impression that I would encourage others to consider nearby alternatives. In early March, about a month before our original stay, new UK passport requirements forced our family to change travel plans for a trip with our 90-year-old father. When adjusting our reservations, I discovered that one of the two bookings had accidentally been made non-refundable. I contacted the hotel directly and was told to work through Expedia. Expedia’s staff were consistently helpful and attempted several times to assist, but every request was denied by the hotel’s Chief of Reception. Although we had already moved our second reservation to May and were still staying at the same hotel, we were forced to make an entirely new booking for my father. There was no willingness to compromise, transfer dates, or offer any partial refund despite the circumstances. What made this especially disappointing was the lack of compassion and customer service shown throughout the process. I understand policies exist, but the interaction felt unnecessarily cold and dismissive. It is unfortunate because the hotel itself is in a fantastic area and the rest of the staff were lovely. However, one individual’s attitude significantly affected what should have been a memorable family trip.

Everything ok. I recommend 100%

Location great, hotel clean and functional. Breakfast limited but sufficient depending on what you want.

The stay was good !! Very convenient location close to restaurants, Place Vendone, Ópera and other. The room had a good size, was clean but they smelled not that well !! Maybe the odor came from the sewer pipes or drains of the bathroom ?? Also, I cold not found any TV Channel in English !!!

Great place to stay in Paris, on a quieter little side street near tons of food and shopping. Very kind and helpful staff. Clean and comfortable room. The only issue we had was a strong mildew type smell that had to be aired out every time we returned to our room.

Overall good experience, surrounded by shops and restaurants

Property was clean and staff friendly. Our cleaning staff took well care of the room and she was friendly and did a great job

Clean fresh etc

The room was nothing like advertised online. The room smelled awful, it was run down and dirty

We experienced poor customer service at Lautrec Opera. As first time visitors to Paris, our first point of contact tends to be hotel staff. our second night of the stay, the receptionist was upset that we requested to exchange our room towels simply because we had foregone housekeeping services that day. We offered to bring the towels downstairs and pick up fresh ones from the front desk. When we came down she was yelling at us accusing us of declining housekeeping that day, which I tried explaining that the two things are not mutually exclusive: we can forego housekeeping and still request fresh towels. She kept saying I was wrong and grabbed our towels and threw them on the floor. I was shocked that she would behave in this manner and told her this is terrible treatment of your guests. The next morning I spoke to the morning receptionist (male whose name was Olivio or Oliviano). I explained our experience and asked whether we could cancel the rest of our nights. Unsurprisingly, we would incur the costs for the rest of our stay. He made a comment about the towels— which I explained that at that point the towels were no longer an issue, that the way the receptionist treated us was unwarranted and made us feel uncomfortable. When I asked for hotel’s manager name, he declined to provide me a name, and when I asked what time he or she would be here, he also refused. I was shocked again by the lack of transparency and accountability. Ran out of space to write. 1/10

Clean room, lovely staff, amazing location. The let down was we had a broken bathroom door which did not shut properly nor had a lock. Our door has a huge gap at the bottom so when there were loud people leaving at 7am we heard everything!! Other than that, a lovely hotel and would stay again!

I really enjoyed my stay, the room was just what I needed, with an excellent location and the staff was very friendly and helpful.

Although the room was small, it was enough for my needs, and was cleaned every day. The area was close to the metro and I was able to use it to get to and from Gare du Nord with my one medium sized suitcase. Just be warned that if you do this, there are a lot of steps to lug your bags up and down. The hotel is also within walking distance of many eateries and places to shop. You could even walk to the louvre, which I did. I never felt unsafe out at night and the staff I dealt with were all friendly and helpful. I would definitely stay here again as a solo female traveller.

Good hotel. Staff are friendly and helpful. Bakery and places to eat just around the corner. The busy street is one block away and not noisy. Try to get a room in the above floors, I was in the first floor close to the main desk and in the morning at 7 you can hear everyone talking. Metro station just around the corner; download the metro app and it will be very easy to add tickets and enter the stations.

The Laurtec Opera Hotel was just perfect. The room was super comfortable and the views of the quiet street was very Parisian. Would highly recommend.

There was plenty of shopping options and food options near by, just a short walk away. The hotel was down a nice little quite street with not a lot of traffic. So you could sleep without all the street noise. Would stay again. Very safe neighborhood

I asked to check in early if possible. The man looked like he was checking me in. After copying my passport, he said, "leave your bag over there and come back this afternoon." He wasn't friendly, nor did he assure me my bag was safe sitting in the lobby. I had a great experience with the woman who checked me out. She was very friendly and supported me to secure a taxi on a very busy morning with no Ubers available. She went above and beyond.

Staff were very kind and helpful. Room was quiet and nice, and I enjoyed my stay.

Great location, central and close to Metro.