Room was basic but very clean. The beds were very comfortable and we slept well. The shower was great. And we were surprised that our room was straightened every day with fresh towels on the bathroom.

Room was Ok, and location was ideal. Management was deceptive and unreasonable when request was made to modify reservation (arrival) due to cancelled flight, and again when request was made for early departure. I would not recommend this property if there is any uncertainty in your travel plans.

Room nice and clean, staff are nice and helpful. Bathroom needs more hooks or place to put stuff. You caneasily hear noise from other room.

This hotel is terrible. To begin with, they send you a message that sounds like a reprimand for not checking in at the time you specified. Then, you use the lobby restroom, and when you try to use it again, they scold you and inform you that the restroom is only for guests on the lobby level, even though there are no rooms on that level. The bathroom cleanliness is unacceptable (see attached photo). The two women at the front desk who assisted me on Wednesday, January 28, 2026, in the evening, treated me very rudely. The only good thing is the location. Everything else is awful. I will never return to this place.

Me encanto quedarme aqui!!! Espectacular, todo esta muy cerca.

location!! Cleanliness of the room. Very friendly staff. Access through ramp and elevator.

Good

Best Location to visit Madrid.

Excellent location

Nice location ,clean rooms

Room had everything what I need, it is very good a room had tea pot, complimentary coffee and tea, fridge and safe box! Clean! Thank you very much for the good time!

The best thing about this place is the location. Rooms are decent, its clean enough. We checked in to Hostal Castilla but we were brought to the other hotel across from the location. It is secured enough, has a lift thank goodness. I did not like that you can hear everything in the hallway. Annoying, disrespectful travellers wheel their luggages in the middle of the night and banged into your doors will wake you up. Tip: wear an earplug if you don't want your sleep interrupted. It's all you need, a bit pricey for what its worth in my opinion. Location: amazing! Close to everything that you must see in Madrid. Lots of food options too!

Small simple, dated room. Toilet leaked, small shower. Soap dispensers but no soap inside, no hooks for towels. Excellent location.

Very thin walls. You can hear every conversation, cough, sneeze and toilet flush in the rooms next to you. If not for that it would be a good place to stay.

Excellent place, very clean

Excellent location, very quiet at the property.

The location is excellent and the staff helpful. The rooms are small so do not expect to spend much time there except to sleep.

Quick check in Friendly staff Clean room and bathroom I was on ground floor this time and was noisy in the morning It’s quite centrally located

Las sábanas de la cama estaban manchadas

Great location - walking distance to major attractions. We didn’t have to take any transportation.