Hostal Castilla I - Atocha

Explore Hostal Castilla I - Atocha
8,4
Very Good
From 350 reviews
Cleanliness

8,8

Room Comfort

7,8

Location

9,4

Service and Facilites

8,6

Traveler Reviews Hostal Castilla I - Atocha

Number of reviews per page
20
40
Top reviews
ADRIANA ALICIA
10,0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

Excelente ubicación, muy buen trato, limpio y cómodo. Relación precio calidad, muy buena. Recomendable
Laurel
icon-with Partner
with Partner
6,0
/10
Reviewed 15 week(s) ago

Hotels.com verified review

The room was a little too small for two people with suitcases, and in some areas it was only superficially clean (bottom of curtains dirty, floor in the corners was dirty). Lift was a bit scary. Staff were friendly and helpful. Great location.
AYMAN
8,0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Yes
Sandra Liliana
6,0
/10
Reviewed 16 week(s) ago

Hotels.com verified review

AC wasn’t working, no fan either.
Yuraine
icon-with Partner
with Partner
2,0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

Do NOT book this place. Read the negative reviews first so you know what to expect. The photos are misleading — the only real positive is the location. We arrived around 10 a.m. and had informed them in advance. Check-in was at 2 p.m., which was fine, so we left our luggage and returned later. When we entered the room, it was extremely small, with no space for luggage, and the bathroom was dirty. They mentioned an “interior patio,” but it’s just an empty building shaft with no seating or usable space. The ceiling had cracks, the floor felt unstable, the shower had mildew, and the curtain was broken and dirty. You can also hear everything through the walls. Customer service was very poor. When I asked about other room options (we were willing to pay more), I was told all rooms were the same in a dismissive way. They also didn’t acknowledge that I had booked a single bed, not a double, and offered no apology. They send constant messages about cleaning rules, requiring you to leave the room between 9 a.m. and 1 p.m., which is very inconvenient. Overall, a very disappointing stay and not worth the money
Read More
Marian
icon-
2,0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

I ended up leaving after one night as the room was so awful. Cold, dark, paper thin walls. I had a room without a balcony so don’t know if that would have been better, but it was pretty much the worst room I have ever stayed in. Staff unhelpful. Cheap but definitely not cheerful. Good location though
James
icon-with Partner
with Partner
8,0
/10
Reviewed 20 week(s) ago

Expedia Group verified review

Great location. Offers a basic room for a reasonable price. Nice roomy shower. Nice staff. The only minus is that the walls are thin and noise travels right through them. Noise wasn't a problem after 11.
Barbara
icon-with Partner
with Partner
4,0
/10
Reviewed 23 week(s) ago

Expedia Group verified review

Great location. Very nice staff. BUT Extremely noisy room. No soundproofing as advertised. We listened to neighbours conversations, music and snoring. The bathroom floor was not properly washed. The room was stuffy so frequently had to open the window.
Mathias
icon-
8,0
/10
Reviewed 23 week(s) ago

Hotels.com verified review

Bien mais bruyant
Sze Mei Viana
icon-Family
Family
10,0
/10
Reviewed 24 week(s) ago

Expedia Group verified review

Close to the metro station and tourist attractions Staff are friendly and helpful
Edwin
10,0
/10
Reviewed 27 week(s) ago

Expedia Group verified review

Great location
Clemencia
icon-with Partner
with Partner
8,0
/10
Reviewed 29 week(s) ago

Hotels.com verified review

All walkable.
Ricardo M
icon-Friends and Family with Friends
Friends and Family with Friends
10,0
/10
Reviewed 41 week(s) ago

Hotels.com verified review

Clean and comfortable room. Very nice personnel. Very convenient location
Yi
icon-with Friends
with Friends
10,0
/10
Reviewed 41 week(s) ago

Expedia Group verified review

Clean and good customer service
Jacqueline
icon-with Partner
with Partner
10,0
/10
Reviewed 44 week(s) ago

Hotels.com verified review

Perfect location
Jane
icon-with Partner
with Partner
8,0
/10
Reviewed 44 week(s) ago

Hotels.com verified review

Shops nearby. No breakfast offered. Near to many attractions.
David
6,0
/10
Reviewed 62 week(s) ago

Expedia Group verified review

Las recepcionistas son muy majas. El hostal está muy céntrico pero las habitaciones, ventanas y cortinas necesitan una reforma. Mi cortina estaba rota… la limpieza es bastante básica.
Esmeralda
10,0
/10
Reviewed 64 week(s) ago

Expedia Group verified review

Amazingg and easy to find. Perfect room for just me.
Esmeralda
10,0
/10
Reviewed 66 week(s) ago

Expedia Group verified review

Loved it!
Molly
icon-Leisure Family
Leisure Family
10,0
/10
Reviewed 68 week(s) ago

Expedia Group verified review

Lovely place right in the heart of the city.
Number of reviews per page
20
40