Close to Victoria bus and train station, clean room and comfortable bed, shower not powerful or warm, no tea making facilities in room, hotel very much a work in progress, some newer carpeting a lot of old, and some building work around however this was acknowledged by helpful staff. Room keys are left at reception when going out. Due to age of building and no lift would not be suitable for people with mobility issues. Free breakfast was toast, cereal, cooked breakfast was provided if wished, however sausage was cold. It was a good budget London hotel, no frills but handy for seeing the sights and theatres.

Yes the hotel in a easy access to transport ,but the only polite staff were the reception room very poor sheets didnt fit the bed iv stayed in better hostels ,the staff in the breakfast room very rude if she didnt like you the breakfast wasnt offered ,the are doing the place up but it is very unsafe there the bannister was wobbling as you walked down to the basement definitely no health and safety regulations there and didnt see any fire exits in the basement that i seen . Would not stay here again

My room was clean and comfortable bed and Staff was friendly and helpful. The hotel is in a convenient location to tube and shops and situated in a nice area. I had a lovely stay.

We ended up having a rat in our room the first night There was a hole by the air conditioner/heater

Clean room, decent breakfast and fairly quiet. Also a great location, central and near an array of good restaurants. Good value for money!

Nice place they let us leave our luggage after our stay without charge nice breakfast for free

The room was very cold bed was uncomfortable, there was no proper pillo or duve . and the toilet was smelling but the staff was amazing. The location was perfect.

Decent hotel for two nights stay. Close to Victoria station for access into central London. Breakfast was quite thoughtful in that they served vegetarian/vegan sausages to cater for most dietary requirements. Would consider staying again.

Room was perfect - hotel was being refurbed but was fine for a one night stay.

The room itself was ok. Clean fresh bedding and towels. Although the whole building was dated and needed maintenance, you could look past that if only staying for one night like us (I wouldn’t stay any longer) Shower and toilet was clean but not a lot of room to move. I would avoid the breakfast, it was busy and we didn’t mind waiting but was then told to sit on a table that had already been given to another couple 5 minutes before by the same lady. The milk carton was just left out on the table, I’m guessing since the start of service. When the breakfast came (a standard sausage, egg and beans, no other options) it was cold and inedible. The eggs had weird jelly blobs on top. Whilst we were there the chief told a costumer to go into the kitchen and heat their own hot drinks in the microwave. What worries me more is they are displaying a 5* food rating on their door but a quick google will tell you they have 1*.

Very good, room was nice and modern

Room was clean and tidy, and staff were very friendly and helpful, for the price, location and service I would definitely book here again.

The beds are incredibly firm, like sleeping directly on springs. Bare minimum cleanliness. Very much a hostel.

Very good

The room was just ok for the price as was the breakfast but the bed had no mattress protector and the thin bottom sheet looked like a single on a double bed so no overlap and a very cheap quilt cover.The owner was very nice explaining that the place was being "overhauled" which it is definately in need of.

Hot breakfast provided each morning by friendly staff.

My boyfriend and I are having a skin reaction caused by an insect called bedbugs. We only slept two nights at the hotel, and now we have several marks on our skin and irritation.

Our room looked nothing like the photos on the website! The paint was peeling off the walls. We heard rats inside the walls. The toilet was leaking water from the bottom. The shower head was leaking and not hung up. There was a weird door in our bathroom that lead outside. The floor and sheets were dirty.

Bed bugs in the room. Asked for an incident report. Told we would get one. When we went to collect this, the staff member lied and said that we had previously refused it. One star is too many!

Room was OK but; No extractor fan in the toilet/shower room Breakfast was very limited in options. One cereal, Wheatabix. Bacon, egg and veggie sausage. Soft, undercooked white toast, plus jam Good coffee and ok tea. Breakfast room was not very clean. No glasses or tea/coffee facilities in bedroom which mean walking down 3.5 flights of stairs then back up again!! Staff were friendly and polite.