The hotel very clean . The staff very helpful and polite. Great location

I originally booked over a month prior to my stay. My sister was supposed to join me, unfortunately she had an accident. I contacted hotel.com to try to arrange a refund due to the circumstances, they reached out to the Greenbank Hotel and was told that their policy was strict and they would not refund. I then rang the hotel and explained the situation that my sister was unable to travel and that the reason I was coming to the hotel with my sister was to scatter our mothers ashes and have a memorial service There was no empathy from the receptionist that i spoke to and she said they had a strict policy and unable to refund. I had given them over a months notice. I was quite shocked at the lack of empathy and understanding. I travelled on my own to stay there as it had cost nearly over one Thousand two hundred pounds. My stay there was comfortable, the service good. Unfortunately the menu was too fancy and due to previous surgery i was limited to what i could eat. I decided to have Sunday lunch, the meat and gravy was nice but, all the vegetable were really hard, not edible except for the carrot parsnip mash. The roast potatoes were difficult to cut into as the skin was really tough, so i could only eat the centre of them. I will not be returning to stay at the Greenbank hotel, mainly due to how I was treated when I reached out to them for a cancellation and refund.

Staff are friendsly. Food in the restaurant is super nice, highly recommend!

Lovely historic hotel, excellent location, and beautiful breakfast experience! Would definitely stay again.

My stay was fantastic. I had a very warm welcome at reception with excellent helpful staff. My room, an upgraded room with a balcony, was very comfortable and clean. There was an excellent supply of tea, coffee and hot chocolate too. Breakfast was also very good.

One of the nicest hotels we’ve ever stayed in. Not new and fancy but gorgeous.

Unfortunately I think we got one of the worst rooms in the hotel, a classic double in room 102. It was right at the top of the stairs, and being an older building it meant we could hear every single noise in the corridor and stairway outside. The room itself was quite dated also and was not reflective of the hotel listing. Breakfast was included which is nice, and they did have vegetarian and vegan options, however the vegan breakfast was quite underwhelming and small. Despite the above the staff were very friendly and helpful, it's just a shame that the fairly high cost per night didn't reflect the facilities offered.

The hotel is beautiful and the staff a really attentive. Check-in was quick and easy and the room very comfortable. This isn’t the first time I’ve stayed here and the service is always really good. Look forward to staying again.

We love this hotel. The staff is very hospitable, they even helped my son by answering all questions pertinent, being a new college student in town.

The room was very nice. The staff were extremely friendly and you cannot beat the views. The breakfasts were filling and I would recommend this hotel.

Great place to stay

Excellent location but hotel is looking very dated now. Carpets in hallways are dirty and rooms do not have any air conditioning. Our room was 26 degrees at night !

Comfortable.

Attentive staff and easy check-in. Old building lovely décor and restaurant views beautiful. We had a great stay. Breakfast was also lovely.

Excellent location, historic hotel with fantastic views and lovely, spacious rooms. We received an unexpected room upgrade and ended up in a fabulous twin room literally over the waters of Falmouth Harbour! Wish we could stay for a bit longer and enjoy Falmouth (third time visiting for me but always somewhere I want to revisit) and that lovely room!

Interesting location great views

Only issue was with the restaurant...some courses really overpriced considering what arrived...Scallops superb...for price...Pork belly not so...or the Fillet steak..(£34)...This was evening fare...daytime menus & prices more realistic..

Perfect location and amazing view! Very clean, helpful a kind staff.

A wonderful stay in an historic hotel. The up and down steps (which cannot be avoided) with bags etc the only downside, but must add help with bags was offered! Our room with a bay window overlooking the harbour was lovely. Very comfortable bed, great bathroom and shower.

The food and drink was great, excellent breakfast. The pub does a great Sunday roast!