Super

A/C did not work at all. Asked to change rooms or have it fixed and they responded by saying the technician wouldn’t come back until after our stay, and they had no other rooms. However it showed that we could book a room that was available.

Great hotel. Very conveniently located. Parking in the surrounding area was tricky, but luckily, we were returning our rental car anyway. Staff at the front desk had a great recommendation for a taxi company to help us continue our trip. Had dinner at The Tiger across the street - it was wonderful. Super clean and spacious.

Very good hotel

We stayed for two nights in a family room which was really equipped for our short stay. The bathroom was clean and functional. The bar area and breakfast are very nice and feel quite new. The staff were super helpful too. We loved the location - only a very short walk to the cathedral and surrounding areas with lots of restaurants, bars and shopping. It’s great to find a hotel with parking - although it is a bit tricky driving down the pavement to find it! We would definitely recommend this place

The hotel is nice, but the distribution almost feels like a maze with stairs. Our room had some door knobs falling off. The parking is ok, but definitely impossible with large vans and staff don't help to find options. They offer a tasty breakfast and some free popcorn

Pros: comfortable bed, hot shower, very nice reception staff, good location near train station and historic part of town, good pricing, was offered free coffee because of my complaints Cons: housekeeping didn’t leave enough towels, looks like didn’t clean the shower either, safe stopped working and they didn’t change the battery while we were there. They nicely provide lemon water and popcorn in the lobby, but lemon water was bitter and popcorn machine looks like it hadn’t been cleaned in months.

Excellent staff and accommodation

Excellent staff. Big thanks to Mona and Jules.

Highly recommend this place. It's quirky which we loved. Great location. But it's the staff that make this place a highlight. They are all friendly and helpful. We had a problem with hot water and they were incredibly responsive. And a special mention to Anna (housekeeping manager). I lost a very sentimental piece of jewellery in the room and I don't know how or where but she managed to find it and I am SO grateful!

Amazing staff, very friendly and helpful. This location with parking was perfect to see the city.

Great location and stay

Great place to stay

Great place to stay !

The Hotel was perfectly placed close to the island (Centre Ville ) , the tram B stopped right outside . The room was perfect for us . It had a huge bed , so comfortable and the room was very clean. The shower room was great with the temperature of the water and pressure perfect. The room had tea and coffee making facilities, water , and a safe . The best thing about this Hotel was the staff , all so friendly and helpful. The reception staff member on the day we arrived and for two days of our three days, she was absolutely so kind and professional. Would 💯 return to stay here if we came again

The staff is super helpful but the property is old and noisy

Convenient for station and historic area

Amazing people

The ClapClap is in a good location on the edge of Petite France and close to the train station. Room in the annex building was spotless and good value. However, the corridor from lift to room was really grubby. There was loose material on the very dark carpet, suggesting it had not been vacuumed in days. The colour scheme of very dark blue, allied to low intensity lighting, activated by movement made, everything look gloomy. Even the lift was predominantly black in decor. We did not eat here but breakfast looked good. Lemon tea and coffee in room but no milk provided. I don't really understanding that but was given a cup of milk at reception when i asked. This is a good, if quirky, hotel and staff were helpful and friendly.

No amenities at all