Overall, the staff were friendly but I booked a double and expect a double, not 2 singles pushed together. There weas no tea/;coffee facilities in my room. Very little storage (a single wardrobe and one cupboard with 2 shelves in. No drawers) The shower didn't drain so the basin flooded. The shower head was also using about 4 or 5 of the 65 holes in it so i was just pelted with hot water. No storage in the shower, which was basically a cupboard... Disappointed.