This charming hotel was very comfortable. The staff were friendly and helpful. The location was good and quite close to the city walls. The breakfast was very good in a charming room.

Our second time staying here because of its great location and good breakfast but this time we didn’t get a room with a view. Still good though. Highly recommend the baked apples at breakfast!

Charming small hotel in quiet alley in old town centre. Very helpful staff. Plenty of restaurants close by.

Friendly Staff Members…… Very clean room. Breakfast good. Quite at night

The guy at reception was super helpful and guide us to reach the hotel. The hotel is very nice and conveniently located.

Friendly staff, great breakfast, close to main sights. Accommodation slightly dated, beds very comfortable.

We very much enjoyed our stay. A perfect location within the walls of Lucca, convenient for both dining and shopping. The rooms were clean and our room was done uniquely in hand painted murals. The thing that stands out to me most during our stay was the friendly and helpful staff. We would definitely stay here again.

The Hotel is located in a central part of Lucca. Rooms are all different and very nice…. Staff are the Friendly People, breakfast is very good. Rooms are clean and very quiet… I am a return Guest, and will be returning in the near future.. Thank you all at Maison de Charme

While I wouldn't wish my spare time in the room, it was clean and comfortable - I had trouble with controlling the lighting in the room - one switch turned everything off ( not unusual) but nothing would turn off the bathroom light which was a bit frustrating. And while I was happy to have an in-room safe - it was far too small - it couldn't even hold an iPad let alone a LapTop. However the staff were friendly and the breakfast delicious. I'd happily go back for another stay.

Each and every member of hotel staff was a joy to deal with. Everything was “yes” with a smile and was done willingly and right away, including lifting of heavy bags, answers to our many questions, and great recommendations for dining and shopping.

Excellent location. Great service

Hotel not so bad, but my bed was INFESTED with bed bugs, which ruined the remainder of my week in Italy. Contacted the hotel to let them know - but no response. Not even an apology.

Good hotel. Well equipped. Great location. Our room was comfortable except the AC is very very very weak. Breakfast was great with lot of choices. Staffs were very nice and very helpful upon asking for recommendation and other needs.

Very helpful and friendly personal. Excellent locations

This is a charming hotel with very individual rooms. Quirky and fun decor. Decent-sized bathrooms. The only negative is that the decor is getting a little tired in places, and the furniture was rather poor - drawers and wardrobe a bit tatty. It is in a good central location with everything in walking distance.

Tutto bene

Nice breakfast with diy orange juice. Bigger rooms are pretty big, decent jacuzzi tub. You can park with them for 15 eur a day

Nice location, pleasant staff, comfortable room. And an excellent restaurant.

quiet, clean, comfortable, lovely place to stay, people helpful and accommodating

This small hotel has everything, very good location, great friendly helpful staff, clean rooms with very large bathrooms, amazing breakfast. Its close to shops, restaurants and all points of interest. Highly recommended.