Being met at the station by Luca in the shuttle was a lovely start to our stay. He and all staff are very helpful and friendly.

The reason this review gets a single star and not zero stars is because of how great the people are. Experience-wise it has been two weeks and we are still dealing with the repercussions of our stay. During our time at the adult indoor spa, there were multiple kids that were being very poorly supervised. We didn't mind as we were flexible and assumed it would not implicate the upkeep of the property as there were many staff on deck. The disappointment began when we realized the hot tub was not at all hot and after spending about 20 minuted in the bubbling water we were appalled to discover that there were multiple pieces of poop on the floor of the hot tub. Disgusted does not even begin to cover it. TMI but - This actually led to us both acquiring an infection we're are still dealing with two weeks later. The situation was not at all remedied by the property and was only met with a subpar apology and nothing further. I feel as though such a disgusting, terrible experience merited a little more of a follow up and my wife could not have been more disturbed and upset by such a nasty experience. It really did ruin our stay and trip to Lugano and for these reasons we would definitely opt for an alternative property in the future.

Great location, awesome staff. Overall amazing.

This is a first rate luxury hotel right on Lake Lugano with an excellent staff and lovely accommodations. Wouldn’t change in thing.

Everything was good except the weather!! So we actually ended up spending a lot of time at the hotel.

What a great luxurious place to stay in Lugano

The only item I think could be improved is waitstaff at the breakfast. Otherwise... a perfect stay!

Magnificent old property

Great place to stay

Best place to stay in Lugano

Very nice hotel with great staff.

Gorgeous breakfast terrace overlooking the lake

The receptionist Maria was fantastic at checking us in! She showed us around, was very pleasant and enthusiastic and we really appreciated her care when checking us in. The valet parking was ideal for us. Sadly one of our bags was left when reloading by the valet gentlemen but the hotel kindly sent this to us the following day so we have to mark them 10/10 for their service and for how they dealt with the scenario

Beautiful view very clean!!!

It's a beautiful hotel overlooking Lake Lugano, just 10 mins walk from Lugano. The staff was friendly and courteous. Our suite had a number of issues - the TV didn't work, the bathroom door didn't close, the A/C didn't cool the room adequately, and the curtains did not close.

Great hotel. Would love to come back for more nights.

Beautiful old world property with extensive breakfast buffet. There is a bar and restaurant on site. There are many dining options within walking distance. It is located along the lakefront road. It’s about a 10 minute walk to the center of town.

Already submitted

Everything was great. Second time we stayed here. Amazing City, amazing hotel.

Great location, Beautiful building