Staff was very kind and professional. Perfectly clean room. The room comfort was not as expected for a 5 star hotel.

Lovely appointed hotel, very peaceful, convenient and with secure parking. We used this hotel for a 2 day stop over, before catching the ferry to Santorini. Could not get a more luxurious and convenient hotel for the ferry!! Highly recommend the restaurant Peskesi in Heraklion (book) and a visit to Stilianou winery (both highlights of our brief but very comfortable stay at this hotel).

Location was ideal for our purposes (close to the ferry departure area) and the staff was very kind/accommodating.

Lovely hotel, modern amenities, very clean and comfortable. In room, amenities included fridge, kettle and espresso machine. The breakfast is fabulous. Easily walkable into the pedestrian zone of Athens or there are lots of restaurants and shopping. Parking was easy and convenient. Highly recommend.

The rooms are lovely, clean and well appointed. Comfy beds and nice quality linens. Nespresso machine, kettle and fridge in room. Fabulous breakfast variety and quality! Highly recommend!

Lovely property, close to walk to port. Staff helpful. Only negative was no conditioner. I would recommend.

Great 1st class hotel

Clean and I the center of Heraklion, right by the old port. Scenic. The people were very courteous and accommodating. One note that I can’t blame Megaron for, but the street side rooms can get pretty noisy in the evenings due to traffic and pedestrians.

Beautiful hotel. Only issue was lack of extra blanket in the room. Couldn’t get the air conditioning or heat controls to work. Was told in the morning that we could have called any time to get help. It was late in the evening so we didn’t bother. Did not have the breakfast. Very convenient location and free parking. Would highly recommend.

Nice room, lots of amenities, helpful staff

All ok

Great hotel

Excellent breakfast

Awful hotel, dirty and disgusting

Convenient central location, lovely bathroom, comfortable bed, wonderful breakfast (we arrived a few minutes before breakfast was over and they fully accommodated us, held the buffet open - so kind!!)

The location is excellent. Friendly staff. Only 15 minutes from airport. You can get a great view of the port and fortress. The buffet breakfast may be the best we have seen in the U.S. or Europe. We highly recommend a local restaurant (Veneto) that is just two blocks up from the side entrance on the right hand side. Great food, excellent prices, and outstanding views. Also recommend the history museum. Great summary of island’s history, including involvement in WW II.

The food choices were extensive, something for everyone. The staff from the breakfast to upstairs bar to cleaning services were excellent. Everyone was warm & welcoming, plus always wanting to hear what you got to see while visiting their island. The hotel was Extremely clean, the floors sparkled. The hotel is striking in size and decor. The only 2 things they could improve for a 5 star, the spa needs music, lighting and a menu of options. And if you are going to have a balcony, a chair or 2 would be nice to sit outside so you can enjoy the view

Wonderful vintage hotel with a modern high standard of renovation, in great location overlooking the historic harbour. Spacious well designed rooms and helpful staff.

Enjoyed our stay very much. Staff super friendly, welcoming, helpful, and polite. Breakfast was very good. If I had one suggestion, it would be to reduce the amount of desserts and sweets offered and replace with more hot food options such as waffles/pancakes, omelets to order etc. however, this was low season so I guess there is a concern about wastage

The gym was a disappointment as it was by reservation only with a $30 charge per person. This did not work for us.