this hotel had five stars up until the last minute. Wonderful check in, great room. Reasonable priced upgrade. The restaurant had unbelievable dishes. Everybody was friendly. The lobby was great. It was really one of the best days I’ve ever had until the very end… I needed an hour extra to check out for medical reasons - and was told they charged by the hour for late checkout… I have never even heard of this before. It is either possible. (courtesy.) or a hotel can’t do it. Charging by the hour for late check out? That is a low class move. So even though we love the hotel and we love the staff, we find a late checkout policy to be very offputting to say the least! It really left a sour taste at the end of an otherwise outstanding stay.