CoolRooms Palacio de Luces

Explore CoolRooms Palacio de Luces
9,2
Exceptional
From 80 reviews
Cleanliness

9,6

Room Comfort

9,8

Service and Facilites

9,2

Traveler Reviews CoolRooms Palacio de Luces

Number of reviews per page
20
40
Top reviews
Alvin
icon-Leisure Family
Leisure Family
10,0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

The hotel itself is absolutely fabulous, with a mountain view that looks as if it has been plucked straight from a painting. The cleanliness is superb and I am talking about the entire hotel. I couldn't ask for more in terms of maintaining such pristine conditions. The SPA area is absolutely clean and well-maintained. It's a pleasure to see such attention to detail in keeping the place spotless and inviting. What's more, I appreciate that the spa is never crowded and always maintains a peaceful and quiet atmosphere. It truly enhances the overall experience, making it a perfect spot to unwind and relax. The breakfast provided was incredibly delicious, with an extensive variety to choose from. What's more, you can order as much as you want, which adds to the overall indulgent experience. The staff are incredibly friendly, approachable, and accommodating. Despite the language barrier, as we do not speak Spanish, there was always someone available who could communicate in English. This made our interactions much smoother and more enjoyable. Kudos to the team for their excellent In short, this hotel offers an unforgettable stay, with its breathtaking views, impeccable cleanliness, and delectable breakfast options. I highly recommend it to anyone seeking a wonderful retreat.
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Ian
icon-Friends and Family
Friends and Family
10,0
/10
Reviewed 16 week(s) ago

Hotels.com verified review

An amazing hotel, with fabulous rooms and food was fantastic.
Wolfgang
icon-Leisure Family
Leisure Family
10,0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Beautifully designed property with a stunning breakfast room set close to both beaches and mountain areas. The indoor pool is convenient for windy or rainy days.
Rui
icon-Leisure Family
Leisure Family
10,0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

Excellent hotel, very friendly staff. The restaurant is a must, worth the trip. The staff was courteous and friendly. Greatly enjoyed our stay!
oliver
icon-Leisure with Partner
Leisure with Partner
10,0
/10
Reviewed 21 week(s) ago

Expedia Group verified review

Food first in its class. Room, perfect. Only negative, surprised the spa and gym was extra. Not alot but still surprised us. Overall very fair value for money and we won't forget the food.
Jacky
icon-with Friends
with Friends
10,0
/10
Reviewed 22 week(s) ago

Expedia Group verified review

Great staff members. When asked to help with finding a taxi to pick us up from a popular hike they didnt go above and beyond. They simply said we dont know any refusing to investigate for us. For such a rated hotel and the cost its very odd to be treated that way.
Sener
icon-Leisure Family
Leisure Family
10,0
/10
Reviewed 38 week(s) ago

Expedia Group verified review

It is an amazing hotel in every possible way.
rosa
icon-Leisure Family
Leisure Family
10,0
/10
Reviewed 71 week(s) ago

Expedia Group verified review

The service was impeccable and the staff was amazing!!!!
Christine
10,0
/10
Reviewed 74 week(s) ago

Hotels.com verified review

Wonderful 3 nights at CoolRooms Palacio de Luces. Staff were very friendly and accommodating, room spacious and super comfortable. Spa and pools were very relaxing and the view is gorgeous. A place to really relax and spoil yourself.
Melissa
icon-Leisure with Partner
Leisure with Partner
8,0
/10
Reviewed 77 week(s) ago

Expedia Group verified review

Lux property but you do need a car as nothing within walking distance
Imelda
10,0
/10
Reviewed 78 week(s) ago

Hotels.com verified review

Pure elegance from the history of this stunning Palace to the modern additions so tastefully done
Kristin
icon-Leisure with Partner
Leisure with Partner
10,0
/10
Reviewed 78 week(s) ago

Expedia Group verified review

Quiet spa hotel with incredible interior design. Gorgeous. Very expensive food options so you will need a car. Worth a stay for sure.
Rosa
icon-Friends and Family
Friends and Family
10,0
/10
Reviewed 80 week(s) ago

Hotels.com verified review

We had a fantastic three night stay despite the bad weather. The service, food and ambience all scored 10/10. Carmen who provided concierge services made reservations for us ahead of our stay. Stand out location, smart decor, and when the sun came out on our last day we realised the restaurant Tella had a sea view which was previously hidden by cloud. Wonderful!
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Rosa
icon-Friends and Family
Friends and Family
10,0
/10
Reviewed 81 week(s) ago

Hotels.com verified review

We had a fantastic three night stay despite the bad weather. The service, food and ambience all scored 10/10. Carmen on guest relations made reservations for us ahead of our stay. Stand out location, smart decor, and when the sun came out on our last day we realised the restaurant Tella had a sea view which was previously hidden by cloud.
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Verified traveler
icon-Friends and Family
Friends and Family
10,0
/10
Reviewed 114 week(s) ago

Hotels.com verified review

Amazing hotel in great surroundings. Nothing too much effort, will be recommending to friends and family and hope to come back.
LESLIE
10,0
/10
Reviewed 118 week(s) ago

Hotels.com verified review

Our only regret was that we did not book this place for more time. It was amazing! We wish we could have stayed longer! Don’t miss a massage with Mar, or dinner in their restaurant!
karen
icon-Leisure with Partner
Leisure with Partner
8,0
/10
Reviewed 128 week(s) ago

Expedia Group verified review

loved the vegetable garden, breakfast room with the view, swimming pool area with steam and architecture in general. Rooms comfortable and spacious. Gym was unattended so if you went early and needed help, no one was around. Also, only heavy weights available. my big complaint was service at breakfast. not friendly nor attentive. Pastries were good but other items were just fair.
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yannick
icon-Leisure with Partner
Leisure with Partner
2,0
/10
Reviewed 180 week(s) ago

Expedia Group verified review

Despite the fact that the description of the property says that they accept service dogs, we were denied the access to our room after traveling for 6 hours. We arrived at 9 pm and got treated very poorly by the staff of an establishment which is far from deserving to be in the guide Relais et Chateaux. We had all proper documentation for our 12 pounds service dog and yet we’re told that only blind individuals qualified for service animal in Spain. But the way the staffs acted from the time we parked was just unacceptable not matter what are the standard of the property. We have been staying in 6 Relais et Châteaux during our trip and have be treated amazingly everywhere except for this property. They did not help us finding another rooms….. this property doesn’t even deserve to be sold by any proper hospitality company as they have no clue about hospitality
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Richard
10,0
/10
Reviewed 225 week(s) ago

Hotels.com verified review

We really enjoyed our single night at this beautiful hotel. The rooms are spacious and well designed and we had a small outdoor area which was very welcome. Molton Brown products in the bathroom also gave it a premium feel. The common areas are very stylish and tastefully decorated. The only criticism I would have is that the bar and restaurant, although both excellent, are rather expensive. €16 for a gin and tonic is a lot!
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Verified traveler
icon-Friends and Family
Friends and Family
10,0
/10
Reviewed 227 week(s) ago

Hotels.com verified review

Beautiful hotel , great service , very comfortable rooms and beds. Had a great time would definitely reccomend !
Number of reviews per page
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40