Room was great. Staff did well. Overall good but a lot of the advertising is not correct. Air conditioning did not work well; there’s no onsite laundry; the bar / lounge and deli is really the front desk selling a few items. This is not a staff issue - all were great. This is a structural problem with management.

I really enjoyed my stay here. The hotel was super nice, very clean, and the breakfast was excellent. Staying in a cave room was a unique and really cool experience. The only downsides were that the bed caved in alot, which made it uncomfortable to sleep, and the room was humid — though that’s expected in a cave environment. Overall, it was a memorable stay with just a couple of comfort issues.

Bed was confortable, bathroom Wasn’t the cleanest and breakfast was okay

Charming with splendid views. Good wifi, continental breakfast and excellent service.

The closest parking garage was blocks away. In fact, you couldn’t get to this hotel by car. Definitely not for people with mobility issues like me. It would have been helpful if the staff gave clearer instructions and if they provided a phone number for taxi services for arriving guests.to at least get them close to the hotel.

Perfect

Charming renovated room

Ok so location was PERFECT and staff was so so helpful !! Room was beautiful and breakfast was great. What this room lacked was no espresso machine in room, no A/C, No body lotion, no iron, no usb phone charging points. Another thing. You cannot take ur car there and you have to park the vehicle far away. These hotels call super expensive cabs for lile siper short distances and are taking advantage of that. This is borderline exploitation. Hotels shud run super cheap or free shuttles to help tourists.

Nice bedroom.

My favorite hotel during my trip Italy. Convenient location, cool cave room, great breakfast, and friendly staff.

Mixed feelings on the value of the cave experience. Maybe not for the pocketbook but you gotta try some things at least once in life

Great location. Accesible several ways, stair way, or flat street. Kind people. Good recomemdations. Spacious room.

Right in the heart of the historical city of Matera you will find Cavoso Hotel. We stayed in one of the cave rooms which was much more airy and larger than I expected. The room had everything we needed for a very pleasant stay. The hotel gives you a choice of breakfast in your room or the dining area. We tried both and enjoyed the variety. The view from the hotel is simply stunning with an incredible view of one of the famous stone churches on the hill. All the staff at Hotel Caveoso were helpful and had wonderful tips for dining and touring options. Everything we wanted to see in Matera was within walking distance from the hotel. Overall a wonderful stay.

Super cool location. The cave rooms were different and breakfast was very complete with many options. Unique place to stay and will definitely make lasting memories

We made the wrong decision how to get to the property as the instructions about “no steps” is confusing in the English translation. The bed is extremely firm, but I personally liked it, while it was too hard for my wife. Staff who checked us in deserves five stars! Pleasant, efficient, professional, and gave an awesome recommendation for dinner! When leaving, an event was happening in the city with many streets closed in pouring rain. It made it extremely difficult to get back to our car. We had to drag our bags uphill to the parking garage. Kind of soured our experience with this property.

Great quiet location back a street from action. Lovely little hotel, very friendly helpful staff. If you are arriving by car get the hotel to prebook parking with Damascus parking. The shuttle to the hotel is worth every penny. We stayed in room 3. My only complaint would be regarding the bath. It is tired and needs to be refreshed. There is a mold issue around the tub that needs to be addressed. Also the silver on the mirror has worn off in places.

Located in the Sassi, excellent location.

Aside from the hotel being very nice and comfortable and in a great location, unfortunately we experienced an emergency medical situation that drastically hindered my mobility. They quickly relocated us to a ground floor room as I could not traverse the stairs to our original 2nd floor room, mgmt helped my wife with the luggage while is was in ER and arranged cab service for us from hospital, to pharmacy and back to hotel. They went above and beyond in all regards. A special thanks to Denise who made things much easier for my wife while I was receiving treatment. If in Matera again I will definitely look to book.

Excellent stay- very friendly & professional staff in a beautiful area. Only caveat is getting to the hotel- tough to find a taxi nearby or the small van that services the “Sassi” area.

Hotel.com did not disclose that parking is 10 minute ride away, that it costs up to Euro55. Also not disclosed that there were 30 uneven, steep steps to get to our room and there is no assistance with the luggage. The parking info came one day before arrival on an email from the hotel - at a point where cancellation was not possible. On the positive side, the included breakfast was great.