We really wanted to enjoy our stay, but unfortunately this turned into the most disappointing hotel experience we’ve ever had. When we checked in, our room smelled strongly of vomit. The hotel acknowledged the issue but was fully booked, so we had to spend the first night there with the promise of moving rooms the next day. Before leaving the next morning, we confirmed we could leave our belongings in the room. Later that afternoon mid-hike, management contacted us unexpectedly asking us to return immediately or risk losing the room change. We explained that we couldn't return right away, specifically asked that our belongings not be touched when asked & was told not to worry because they would figure out a solution. When we returned, we discovered that hotel staff had entered our room & handled our belongings anyway. That left us feeling like our privacy had not been respected & caused us to lose trust. Unfortunately, the replacement room had a broken door handle. We reported it immediately & were told it would be repaired, but it never was despite 2+ full days remaining in our stay. We spent the rest of our trip with a serious, unresolved security issue. Problems can happen at any hotel, what matters is how they're handled. Unfortunately our concerns were never adequately addressed. After our stay, we tried to resolve these issues privately but the hotel refused to take any responsibility. We hope management takes this feedback seriously to improve the guest experience.

The hotel is basic but well maintained. Breakfast is good continental (no cooked food), particularly bread rolls and daily pastry etc.

Hotel is being renovated in November. Wait to try the hotel after the renovation. Staff recovered well and put us in CFS Azores, a sister property that was perfect.

Clean, and easy to desl wirh

W

Nice

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The staff was great, the rooms were old, the beds were role away style.

The staff was great and the rooms were clean. The rooms were run down. The doors were old and damaged, the shower walls were stained. The beds were role out beds style.

Convenient, practical.

The hotel has big sign in front "1 star" and honesty even Hostels would be better. The linens has strange spots and I didnt feel safety to remove the close and touch linens

Amazing

Very helpful pleasant staff. I would definitely stay here again

We ha d an amazing experience will definitely book again.

Staff was very friendly and the hotel is very clean Was a pleasant stay

Excellent personal and great attention,but the rooms need some updating being close to everything.Overall I enjoy my visit to S.Miguel

Very nice and polite people, always with a smile, doing their best to accomodate any request. Decent accomodation, nothing special though. Clean but old. Decent breakfast.

Good location and friendly staff and fair price! Wish the beds were more comfortable.

Good location and helpful staff.

We had a great time at Sete Cidades hotel, their kindness and willingness to guide and support us during our stay overcame our expectations. The hotel is pretty close to many amenities, restaurants and the airport.