Super confusing check in, no proper clear instructions, we were sent from one building to another and almost sent back to the initial. Same with check out - if you position yourself as a luxury 4* why do you save on a receptionist ? I wouldn’t call this hotel child friendly- one of the reasons I booked it was the pool which looked toddler friendly but then I discovered that it’s from 14y.o+. And I haven’t seen this information on Expedia page, where I booked the hotel. And you need to pay extra for it. Haven’t seen a single person by the pool.
Another problem is the AC that was turning on on its own all the time and it was super cold on the warmest setting.
The hotel is nice and modern, but people working there seemed more annoyed than happy to assist and we didn’t need assistance so idk what’s their problem. Overall would not recommend this place for a family, but probably could be fine for couples.