Probably a beautiful hotel once upon a time but sadly no more, really showing it's age. The room I stayed in was possibly one of the worst I've ever stayed in. Very, very poorly renovated, with a loose toilet seat and rubbish under the bed. Bar staff came across as quite rude, with reception staff not much better. I wouldn't stay there again

Disappointing to say the least… The only positive to this hotel is the location. The tramway gets you straight onto the sea front, just around the corner is the high street. The hotel lobby and hallways had very vibrant coloured carpets and lots of mirrors, which is quite disorientating. Despite there being lifts there were still stairs to navigate. Not ideal for prams and wheelchairs. The staff member at reception was helpful, he allowed us to store our luggage before check in. Once we got our room it was tiny and was meant to fit 2 adults, a 2 year old, a pram and a travel cot. We had to request a new one. Once we got our new room the space was much more suitable, but then we started to notice a lot of problems with the room. There was a half open jar of pasta sauce in the bedside drawer, also a scratched off scratch card in the drawer above it. There was a lightbulb missing in one of the lamps, shaving cream on the mirror, the sofa had all sorts of rubbish underneath the cushions… old baby wipes, a marshmallow, all manner of dirt and crumbs too. Underneath the bed was a Greggs cup. The bathroom wasn’t much better. The floors had dust and hairs and the window was being held open by a Monster can. We asked for the room to be cleaned again and pointed out the issues. All they seemed to do was remove the pasta sauce and scratch card. We expected the hotel to be dated, with the age of it. We did not expect it to be dirty. Would never come here again, do not recommend.

There was a complication with a Double Booking in my name & then allocated a small Twin not the Suite that it stated on Paperwork? The route to our Room was very complicated & meant we had to drag a Huge Suitcase up & down a lot of Steps!! The room was very small & obviously not cleaned very well before we got there as there was a huge empty Water Bottle left on top of the Drawers & some paperwork left by previous guests!? The Room & Bedding did have a slight damp smell which didn’t assure me it was very Clean? Also there was a Dog in the Room opposite that repeatedly Barked at night!!

First hotel with a pool where you have yo pay to use the pool ! which is very small. The hotel is very old inside , thick carpet throughout makes it smelly. The room is clean inside, bathroom is clean but old. There is a carpark very close to the hotel (Palm court) at an extra cost. It's centrally situated , near shops and restaurants.

We would not recommend this hotel to anyone. We complaint about the following, a boarded up window in the bedroom, the other windows were filthy; the bathroom light above the mirror did not work and there were crumbs in the draws.The general housekeeping was poor. When we complaint to reception they said we had been upgraded to the room from a standard and that they thought the broken window was on the second floor not room 326. They could not move us as they were fully but but suggested if we waited someone might cancel. We booked for one night as we were going to a concert so we were not going to stay in the hotel to wait to see if anyone cancelled. The gentleman on reception said we could not get a refund. It cost us £212 for the night so it was not cheap. Photographs can be provided.

Amazing old building, wonky floors everywhere, proper faded Victorian grandeur, however... The room was roasting, even with a fan and the pillows were hideous, like trying to sleep with your head on a rock,after one night and stiff neck and shoulders in the morning I went to Poundland and bought 2 pillows so I could get some sleep.

The pool is payable and really naff. It costs £20 for 2 adults and 2 kids (both under 5). Food is good and breakfast was good too. Room decent but incredibly hot.

Staff very polite and helpful... Breakfast lots to choose from, small plates.... small sausages to make it fit on your plate😅 Rooms are definately not as advertised.

We love the hotel and its previous grandeur. I think some guests expect too much of the hotel but all the staff are extremely friendly,helpful and try their best to make your stay as comfortable as possible. This is an iconic building and hotel in Scarborough a fantastic east coast location should be cherished as a gem in progress

No parking, but that is mentioned on the hotel website. The nearest NCP was a 5 minute walk (Balmoral Centre). The hotel is in a good location. Staff on reception are helpful and friendly.

Parking fine food average room awful very hot curtains hanging of rail sink bathroom blocking up smelt terrible lack of sockets at to boil kettle on floor bed lumpy and pillows like bricks wouldn’t stay here again

The staff were lovely, breakfast was excellent, the restaurant didn't open till 6pm, so as we were going out we ordered bar food, which was ok, tasty but nothing special, convenient for us though.again the staff were lovely, We asked to change rooms because of a small problem,it was done without any fuss. It is slowly being renovated and just had lovely New windows in the lounge, some of the rooms need updating and the secret balcony could do with abit of TLC,, but it's a beautiful old building, and as we've been staying there for 20 years,we will continue to stay there,

Awful disgusting dirty hotel. Bedding was dirty, we asked for clean bedding and they left it outside the room on the floor without knocking. Cobwebs, stains on carpet and walls, hairs on the seat . mould the bathroom, didn't even shower , slept in our clothes. Went for breakfast and walked straight out, dirty cups and plates. Just awful Don't wate your money booking here.

Breakfast was good sea view well we open our curtains and all you can see was the buildings at back we had to go out for see that not happy overpriced plus £10 carpark charge a day but if u were to go out in car you lost your space everywhere u look parking tickets on cars

On first appearance when you enter the hotel it looks lovely, after walking along numerous corridorrs you realise the place needs a good hoover, our room hadnt been hoovered, there was 1 milk sachet, the meals are disgusting. Our disabled friend had to access the hotel via some doors at the rear of the dining room, staff had to be called on to open the fire doors and fit a ramp in place to gain access, if there was a fire i dread to think what might happen.

We had a great holiday room was clean and bathroom was clean but very cramped the bed were ok but the room was leaning which we found amusing On the last day we booked a dinner on the evening it was very disappointing and the staff were not very helpful we had a buffet meal but there was hardly any food and what was out was dry and unedable there was no soup salad and just a couple of cakes that had been discarded I was angry because we were really looking forward to it I found a waitress and told her we were unhappy but she just walk of we stayed precisely 15min and went out to buy something to eat

Hotel was ok, cleaning standards need to be improved, room servicing needs to be better and no AC in rooms just fans. There is no parking and you need to get a permit from the sister hotel, if they give it to you, permit cost £10 for day and expires at 1:30pm next day. Staff wer helpful at reception and bar, however drinks cost were high. Proximity to main areas was fantastic.

Beautiful building and features , great location however no on site parking , room was big and reasonably clean very dusty in areas cobwebs etc , no house keeping and some amenities were empty shower gel etc. Breakfast was excellent, Dinner disappointing

Room was ok but was quite far away and only stairs to access it. I had the buffet style meal at tea time and it was lovely with a good selection. Parking is a nightmare but it’s to be expected in a city centre.

Room was not clean, ı dont think cleaner check under bed and ı dont think they check dust, in the bath room shampoo bottle are very dusty, like weeks not been clean,room was smelled so bad(from bathroom)I have to go to tesco to get candles carpet and room spray, Staff was very helpful and nice, beach view beautiful, parking was close with £13 for 24hr