We stayed in a lovely room with a shared balcony and large windows with a sea view.

Staff could not be more helpful and were always happy & willing to talk to guests. Food in restaurant was exactly what I have come to expect from Shepherd Neame Hotels and Pubs. I had room on 1st floor with access to roof terrace which had an excellent view of Viking Bay and the Sea. I found room very quiet at night with only the sound of the sea to be heard in the background.

The view was great and the room was good but the slope of the floor meant that the bed wasn't level! There are no USB sockets for charging. Had full English breakfast one day which was disappointing. Low quality bacon which was stone cold. Had something else the next day and it was lovely.

Lovely beach view, room was beautiful and breakfast was lovely! Would stay again.

Access to my room was up 3 floors of narrow stairs. I was offered a room on a lower level prior to accepting the higher level option, so I guess its a bit 50/50 !

Great room, helpful staff.

Room was lovely wonderfully clean and great facilities 👍 lovely staff what more could you want!

Amazing staff, location and breakfast.

Room was clean, staff friendly that side of things was all good. But room 14 was the smallest room we have ever stayed in it was a struggle to shower or use the loo. Does anyone in house try the facilities out. I am not a large person

Room very clean and cosy overlooking sea front.Staff very friendly and helpful. A slight drawback was a lack of a lift but staff offered to carry bags upstairs.

Amazing room, sea view and breakfast!

On arrival met the head housekeeper I think she said her name is Lucy. She gave me such a lovely welcome and kindly helped me with my case. Staff were pleasant especially the man at breakfast but seemed a bit thin on the ground maybe the time of year. My room was beautiful with a little very balcony overlooking the sea. Such a nice location. Need to watch out for trip hazards when doing painting repairs around the hotel. A few times a lit of stuff left on the stairs by workman, accident waiting to happen.

Lovely hotel! Really friendly staff, gorgeous views over Viking Bay, great food and genuinely dog friendly!

Our room was beautiful, we had a balcony room which is immaculate. Good coffee, biscuits and nice bits in

Clean comfortable room. Lovely breakfast. Friendly staff. Great location

Great hotel in a very nice area The room was clean spacious and with a very large bathroom Clean towels and selection of toiletries The breakfast had a choice of self serving and choice from a menu Definitely worth booking ⭐️⭐️⭐️⭐️⭐️

Lovely hotel in the perfect location for exploring Broadstairs. Bars and restaurants in easy walking distance

lovely welcome, helped with bag, clean room and a lovely room overlooking the sea

Excellent breakfast menu, well staffed, shout out to the main man and the team. Good choices, nice area.

Every thing from checking in to checking out was excellent, the sea view room was superb, had a wonderful sleep and breakfast was amazing will definitely return Wonderful