We have used it multiple times. Well located and excellent food. Unfortunately we had a bad experience with our bed. It had a yellow stain (urine like);we asked gor that to be fixed and while they replaced the sheets, the under cover was also stained and we had to call again minutes later. They said they will/had report it to the manager but… never heard from him/her.
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Lisa
Leisure Family
8,0
/10
Reviewed 17 week(s) ago
Expedia Group verified review
Elegant, comfortable hotel with large rooms, well located in Puebla.
chanel
Leisure with Pet
10,0
/10
Reviewed 17 week(s) ago
Expedia Group verified review
I stayed here with my cat. The staff is WONDERFUL and very helpful. I had a massage at the spa, that was GREAT! The valet parking was safe. The hotel is BEAUTIFUL!
Jaelle
Leisure with Friends
10,0
/10
Reviewed 18 week(s) ago
Expedia Group verified review
Beautiful hotel with charming rooms and super comfortable beds.
Daniel
Leisure with Partner
10,0
/10
Reviewed 18 week(s) ago
Expedia Group verified review
Fantastic place to stay in the middle of Puebla. Great food and a very accommodating staff.
ABDEL HADDAD
Leisure Family
10,0
/10
Reviewed 19 week(s) ago
Expedia Group verified review
Un lugar muy cuidado y con excelente gastronomía. Espacios amplios y muy bien decorados. Nos encantó el hotel.
Juan
Leisure with Children
10,0
/10
Reviewed 19 week(s) ago
Expedia Group verified review
El hotel es muy bonito, las instalaciones son excelentes y muy buen servicio por parte del personal.
Sin duda me volvería a hospedar.
Claudia
Business and Leisure Family
10,0
/10
Reviewed 20 week(s) ago
Expedia Group verified review
Great hotel to stay near downtown. Love the rooms beautiful and large. Very confy. Only there was light noise from the back street
Larry
10,0
/10
Reviewed 22 week(s) ago
Hotels.com verified review
Finest hotel stay in Mexico so far. Lovely accommodations, delicious food at their on-site restaurant with excellent service.
Highest recommendation!
Thomas
Friends and Family
10,0
/10
Reviewed 23 week(s) ago
Hotels.com verified review
Wonderful stay at a beautiful hotel. The rooms are gigantic and the courtyards are beautiful. The zocolo is not far but you do have to cross a very busy street so take caution. The beds were somewhat on the hard side but most of our party thought they were fine. The staff was welcoming and friendly. They do give you coupons for free tequila- the silver only. We would definitely return.
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Erica
10,0
/10
Reviewed 24 week(s) ago
Hotels.com verified review
Great hotel. Spacious well appointed rooms. The restaurant on site is excellent. Would definitely recommend and stay here again.
adrian
Friends and Family
6,0
/10
Reviewed 24 week(s) ago
Hotels.com verified review
Ac didn’t work, was hard to sleep, second night we were moved to another room.
Towels need to be updated.
Amazing environment
Gabor
Leisure with Partner
8,0
/10
Reviewed 25 week(s) ago
Expedia Group verified review
Comfortable, clean hotel in a good location; 800m walk to historical district. Apparently with one of the best restaurants in town. But it has no concierge service - you have to figure out and arrange everything yourself. Also, there isn’t a small convenience shop to get water or whatever small items you might need.
Gerald
Leisure with Partner
10,0
/10
Reviewed 27 week(s) ago
Expedia Group verified review
Stayed here many times - whenever we visit Puebla. Always as close to perfect as is possible. The restaurant is wonderful, staff well-trained and friendly and polite and efficient.
Gareth
10,0
/10
Reviewed 27 week(s) ago
Expedia Group verified review
Stay here and trust it will be exemplary
Angela
Leisure with Friends
10,0
/10
Reviewed 28 week(s) ago
Expedia Group verified review
The place it’s clean beautiful and very comfy
Martin
Leisure with Partner
8,0
/10
Reviewed 28 week(s) ago
Expedia Group verified review
Nice
Jaime
Leisure with Partner
10,0
/10
Reviewed 28 week(s) ago
Expedia Group verified review
Very nice resort, would stay again!
Celia
Leisure
10,0
/10
Reviewed 28 week(s) ago
Expedia Group verified review
Within walking distance to attractions, clean, nice decor, excellent customer service by all staff I encountered from check-in, restaurant and spa. Reasonable prices and good food at restaurant.
Jaime
Leisure with Partner
8,0
/10
Reviewed 30 week(s) ago
Expedia Group verified review
Muy bonito, excelente servicio, la comida deliciosa. Definitivamente regresamos.