Been here more than 8X keep coming back . Simply beautiful

The stairs are very inconvenient for adults, they need to tell that are other areas w/o stairs and elevator

Convenient with quality

Great location. Great staff. Great service. Excellent food.

Great property!

They didn't have the room ready by 3pm Staff's amazingly friendly

Increíble, siempre volvemos. El hospedaje, el restaurante todo excelente.

Second stay here. My favorite hotel.

Didn’t receive any perks.

My go-to when I’m in Puebla. I only wish they still offered the free breakfast. Pool is lovely. Staff is friendly and supportive

Very good option to stay near downtown

Highly recommend this hotel when visiting Puebla. We had a wonderful stay. The staff are attentive and always available. Just a short walk to the city central. The onsite restaurant is one of the best in the city. Would definitely stay here again.

Overall, we had a good experience at Casareyna, however there are a few things I want to point out. -We stayed in the "older" part of the hotel. One thing that I wish could have been better were the beds, they were very firm/hard. -Also, for all those foreigners, the hotel does exchange American dollars and Euros at a very good rate (better than at the centro) However, the staff limited our exchange to $100 dollars a day. Sometimes staff members looked bothered when we would ask to exchange money. - The WiFi connection/service can definitely be better. I had a lot of connection issues. However, besides what I previously mentioned we really enjoyed our stay and would return but will likely ask to have a room in the "newer" part of the hotel hoping that the beds are more comfortable. I also liked that across the street there are a few places to eat and a theater which came in handy during this rainy season. Although there's always a lot of movement within the hotel, we were surprised at the minimal noise that was heard throughout the day. A big shoutout to Lorena who took care of cleaning our room, she's amazing. Additionally, you have to eat at their restaurant. The food is really good. I recommend their hot chocolate and their mole poblano.

We have used it multiple times. Well located and excellent food. Unfortunately we had a bad experience with our bed. It had a yellow stain (urine like);we asked gor that to be fixed and while they replaced the sheets, the under cover was also stained and we had to call again minutes later. They said they will/had report it to the manager but… never heard from him/her.

Elegant, comfortable hotel with large rooms, well located in Puebla.

I stayed here with my cat. The staff is WONDERFUL and very helpful. I had a massage at the spa, that was GREAT! The valet parking was safe. The hotel is BEAUTIFUL!

Beautiful hotel with charming rooms and super comfortable beds.

Fantastic place to stay in the middle of Puebla. Great food and a very accommodating staff.

Un lugar muy cuidado y con excelente gastronomía. Espacios amplios y muy bien decorados. Nos encantó el hotel.

El hotel es muy bonito, las instalaciones son excelentes y muy buen servicio por parte del personal. Sin duda me volvería a hospedar.