Overall Ratings & Reviews Alba Queen Hotel - Ultra All Inclusive

The hotel was amazing the only down fall was they didn't have entertainment because of covid 19. Apart from that it was an excellent holiday

No kids club, no entertainment, food is tasteless and worst of all is the reception staff. In the room says call 99 for anything called 5 times in 3 different days, NO answer and when complained about it at the reception they didnt want to hear. Waiters are very polite and helpfull but thats all about it. Good location and good beach.

hotel can tell just super*service eat meat room clean all super and cheap to this servis

I was so disappointed. Myself and some friends stayed at this hotel to celebrate a 30th birthday - what a disappointment from the minute we tried to book in! To start off, we were told that the room we had booked on line was not available at this hotel ? but we would be given an alternative room. We agreed and went to unpack. I have stayed on other 5 star hotels in this area and have always been provided with robe. slippers, toiletries, alcohol in mini bar etc none of which were in our room. When I went to ask why the receptionist asked me "what I expected for the price I had paid and as I was only there for 1 night, it shouldn't matter". I explained that I was offended by his comments and asked to see the manager only to be told he WAS the manager!. There were many other people also complaining about various things so I know it was not only me! I went on to ask what entertainment was on that evening only to be told that there wasn't any. There was only 1 bar with a small TV in the corner, no music, no atmosphere or anything. Wifi was very hit and miss and we had to go and ask for assistance several times. It was not available in any rooms. On a positive note - the food was great and the 1 waiter working in the bar was super. I did fill in the questionnaire and asked someone to contact me as no Customer Relations staff were available during my stay. My friend certainly had a 30th birthday to remember. Shame it is for all the wrong reasons!

Been here 4 times. Nice clean hotel with good food but missing extras this year. Daytime animation not good we're lazy especially the lady who did nothing but flick her hair. No shooting no night water polo less discos no managers cocktail party. Bar staff all left due to new manager who does not talk to guests will not be returning again sorry alba you were great but now only good

On our recent visit to Alba Queen hotel, our hopes were high. Unfortunately, the expectations were not met in most areas. While the entertainment group and servers were friendly (albeit maybe overly so), the reception and guest relations were far from it. When we wanted to make a restaurant reservation, the reception staff directed us to the guest relations who was not present; when we finally managed to meet her, we heard that the restaurant had been booked for the next 4 days, way past our departure date. The most disappointing was the departure, when we were asked to pay 5euros for ordering the taxi to the airport. The fact that a) we didn't have cash and b) dealt in either Turkish lira (their local currency) or British pound (our currency) seemed to surprise the staff clearly offended them. The beds were as hard as rocks- not what you would expect from a 5* hotel, even by Turkish standards. All in all, the place was not bad, if you set your expectations low, and consider it to be a 2,5* resort.

The front desk staff seemed overwhelmed even though the hotel wasn't particularly busy, but overall it was a nice place to stay.

I had such a great time as I was looking for some relaxation and calm axât fromage the UK.The hotel staff were all so friendly and helpful,It was the first time they had a black customer so I was kind of popular lol. The food was so yummy and you could choose from different menu from the buffet or simply choose to eat in one of the restaurant a la carte. The sauna and the steaming room were free to use and the spa treatment cost nothing compare to here in UK. The only thing is that is quite far from the airport and both trip from and to the hotel will cost you about £130 and keep in mind that the taxi drivers are always looking for ways to take money of you. Other than that it was a great experience.

Had a nice time

The physical standard of this hotel (buildings, cleanliness, facilities etc.) hold a high standard and would greatly benefit from a more competent staff and professional services. There is hardly any English spoken in this ***** hotel, the credit card machine is either non-existent or non-functioning, leaving you to pay cash for all services obtained during an entire stay. You will also need cash to use amenities such as pool/bowling and the bars do not readily accept running a tap and adding it to the room charge. The selection and quality of "all inclusive" drinks is compromised and it appears that the bar tenders do not take much pride in serving drinks that match the standard of the hotel. Finally, the "all inclusive" supposedly includes 1 dinner/week at one of the two a la carte restaurants - which by coincidence did not happen to have any tables available......that is, until we asked for a refund of the missing a la carte visit, then all of a sudden a table for 6 in the fish restaurant became available.

There was a large choice of food every day and rooms were cleaned every day.

Family of 7 with small baby. Staff very helpful amenities excellent. Areas very clean Room cleaned daily. Pool and slides great for the kids. Not enough beds for amount of people. Towels put on beds at 5am in the morning. For our family with small baby very difficult to get shade. Animation team friendly some of the shows were ok in the evening . The kids club had mostly polish and german children not catered for English speaking children. My grand children did not attend which was a shame. The food was edible but unexciting. again catered for continental tastes. Pitzas were really good at the beach bar staff very friendly Beach fantastic and close to the hotel

Travelling with hubby and 2 kids (6&7) arrived at hotel late, however reception staff very efficient and guided us to dining room to ensure we had dinner before it closed (10pm). Porter overly enthusiastic and insisted on taking our bags but also waited for tip - a little annoying! We booked a family bunkbed room but were given a large double room, when questioned they had over-booked but could be sorted in the morning. I didn't want the nonsense of moving again so insisted on 2 camp beds, extra blankets and pillows of which they delivered straight away. Wide variety of fresh food served breakfast, lunch & dinner, also snacks from pool bar throughout the day. Two lifeguards on duty for when slides were open (break for lunchtime). Garden staff, house staff and maids always about cleaning and attending to hotel - very clean!! Daytime entertainment for those that wanted it. Only downside was kids evening entertainment, there was an hours mini disco at 830pm however no disco where your children were just able to dance on own without joining in a group. Also a little late for little ones who had spent 8 hrs in the pool! Close proximity to own beach where shade available, also free drinks and toilets too. We couldn't hire room on last day as already booked but were able to use spa facilities for showers. Would definitely recommend for family holiday with young or older children.

Hotel is as described, very nice, staff are great too. Side worth a visit use the dolmus (buses) they are cheap and fast!

This was our first time to Turkey and will not be our last!! Fabulous hotel, fantastic staff, great food and 40°. Everything we could have asked for. One thing to remember is to get up early for a sunbed though.

Great time, great for kids and adults. Watch for being 'done' in the markets and temperature very hot in July.

Hotel was very nice, with great facilities but too over crowded outside with everyone all round the only pool. But staff excellent and we were able to move to one of their sister hotels - the Alba Resort Hotel just down the road, and this was excellent in every way.

I would recommend not useing this company as we had to pay an extra £160 for are luggage as this was not included or clearly mentioned during booking and also we got off the flight to find we have no transfers to hotel so another £120 to the total cost again not mentioned during booking

We cannot complain. Modern and clean hotel. Very friendly and helpful staff. The food was delicious, plenty of choice and always fresh. The alcohol drinks, well they were a bit diluted, but hey! Look on the bright side- No hangover the next day! Sandy beach very well looked after, the sea is clean and pleasantly warm in May.

Friendly, professional staff, check in was fast and efficient.Lovely clean hotel, pool, beach etc. Restaurant had a good selection of fresh food with plenty of variety, friendly,efficient waiters.No obvious favouritism to other nationalities as mentioned in some reviews, they were always very attentive, quick to offer drinks etc . Entertainment staff were friendly and fun, encouraging but not pushy! Great spa. Lots of sun beds so no worries about having to get up early to reserve! Lovely relaxing family holiday.