Overall Ratings & Reviews Candlewood Suites PORTLAND-AIRPORT by IHG

Disappointed by Miscommunication and Lack of Transparency I recently stayed at this hotel and originally booked for three nights. However, due to a change in my plans, I needed to check out a night early. I informed the front desk about this change on the day of check-in, which was more than 48 hours before my original checkout date. The staff assured me that this would not be a problem given I am informing them in advance. Unfortunately, after I checked out, I was informed that the manager did not approve the refund, and therefore I would be charged for all three nights. This was not only disappointing but also frustrating. I followed the exact process that was instructed to me and communicated my change as early as possible. My main issue isn't with the refund itself, but with the false impression I was given that everything was taken care of. Had I been told up front that a refund wouldn’t be possible, I would have explored alternative options. Instead, I was misled and left with no choice at the last moment. I hope the hotel can improve its internal communication and be clear and upfront with guests about their policies, especially when it directly affects decision-making and costs.

It was nice

10 out of 10 the staff is friendly and they gave me a gift. The room is spacious its my second time staying because it is the perfect place to relax. It has the best sunset view just beautiful! It has a full loaded kitchen

Very pleasing room and service

Clean and comfortable. It was a quick stay for us but we enjoyed the place to rest our heads.

Loved it so much I am booking again

We picked this hotel because it was close to the airport for our early flight in the morning.

The suites here are quiet, clean, and comfortable with everything you might need for a long stay. There's even a pantry in the room! If there's something you need but isn't provided in the room, like an air fryer, crock pot, or board games, check with the front desk because they probably have it to borrow. The staff is very efficient and and professional, the property is clean and well maintained, and the rooms are spacious and modern. No complaints at all from me, thanks for a great stay at a great price!

Room was clean but need to update towels, have some facial tissues, and perhaps some paper towels for the kitchen.

No close by grocery stores to walk to for cooking so ended up using hotel store which consists of lots of frozen, high preservative items. Other than that hotel was superb. Bed was comfortable, space was clean and roomy, fitness center was quiet and well equipped, there was also washer & dryers. Will definately stay again.

The washer and dryer was very convenient. Room was clean and well thought out. 24 hour store downstairs was a great idea! Parking was a little difficult, the spaces were small and too close together. It would work perfectly if everyone drove a small car…

First time staying here. Front end staff made it simple and quick. Will stay again if im in area

Not helpful when flight was cancelled

This hotel is perfectly fine. I know that might sound like a three star review - it's not. The rooms all have kitchenettes and for a family visiting Portland would be great value for the money. It's not in town but it's near the airport. You'll need a car to get around. It's a little on the older side, but it's clean and the rooms are big. There's even an ice maker in the fridges! You can borrow anything you'd need to cook a nice meal from the cabinets in the lobby and wash up in the dishwasher. It's not super fancy or flashy. It's not in the posh part of town. It's perfectly fine and it does that job very well.

The lamp by the bed did not work. There was an ant in the bathroom and I could not turn off the air conditioning. Key was not activated initially.

Staff was very accommodating. The hotel and rooms were very clean.

Nice folks, easy check in, knowledgeable about the area

Great hotel, lovely room, convenient for the airport. Staff were very friendly and professional. Would definitely stay here again.

It was amazing . The front desk was always so kind and helpful . The hotel itself is kinda pricy as well as the store they have in it BUT if you have the money to just spend I’d definitely recommend this hotel. Everything about it from the rooms, to the service, to the cleanliness is just 10/10 all around . My husband and I travel for work and we stayed here as long as we could before it got booked out . So get it before it’s filled ! Even the studio rooms are spacious , queen or king beds . The other actual bedrooms are even bigger I bet but if you’re wanting something spacious and doable in terms of price i recommend a king studio room!

Staff were friendly 0