Kristine
2,0
/10
Reviewed 13 week(s) ago
Hotels.com verified review
During my stay, I encountered several issues that affected my experience. The carpet was old and had a strong smell, the lights in the bedroom didn’t work, and the phone was out of order, preventing me from contacting the receptionist. The towels were old and smelled bad, the shower head holder was damaged and there were no toiletries provided when I first checked in. At reception, Paolo seemed to be new and lacked knowledge about the hotel, often referring my questions to a more experienced colleague.
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