Staff members were amazing. Kitchen staff, especially Mary—such good care — felt like home, front desk/reception staff were so helpful with food delivery, local assistance etc., security staff was exceptional; Always felt safe (I was traveling alone from the United States); excellent location. Convenient to grocery store snd many services. Starbucks within walking distance. Huge plus.

Clean rooms, great staff, good breakfast

Location is super good. A lot of places around for eat, shopping and entertainment. Breakfast is ok. Staff is friendly.

Nice place and clean

Nice and good staff

Excelente lugar muy céntrico y muchas tiendas

Convenient location, good amenities, tasty breakfast, helpful staff. Clean hotel.

The breakfast is outstanding, and the staff very helpful. Clean building, only a few details that could have been better (extra towels, additional toiletries: shower cap, body wash) … other than that, excellent stay!

Nice fresh breakfast buffet every day.. The hotel was located next to a lot of facilities: a large HEB store and shopping center with a nice food court and several restaurants. Also a Mcdonalds, an OXXO grocery store, a starbucks, a taco restaurant, andother restaurants,all with a five minute walk. Also, though I did not go ,. there was a casino also about a two minute walk. I felt very safe and would surely stay at this hotel again.

Power was out when we checked in

We enjoyed our stay overall, but there were several issues that need improvement. The rooms we originally selected were not ready upon arrival, and one of the rooms had already been assigned to another guest. The staff was unable to assist effectively at that time, and it took about an hour to resolve the issue over the phone. The following day, there was a problem with the floor due to ongoing construction, and we were asked to change rooms, which was inconvenient. Communication with the front desk staff was also challenging, making it difficult to resolve concerns smoothly. On a positive note, the breakfast was good and enjoyable. We also really liked the city—people were very friendly. We would visit Monterrey again, but we are not sure if we would stay at this hotel.

I accidentally left my pijamas and would like for them to be held I will be traveling back to Monterrey the end of April and will go by to pick them up Thank you

Good stay

Room was clean. Gated area for cars. Good area.

Excellent overall, great location, great service!!!

Excelente 👌

The staff was really courteus, I had a great time and the facilities were spotless and easy to access

No good breakfast. The tv in my room doesn't work. My room doesn't had a hair dryer

It was ok

Sólo tiene 2 ascensores para un edificio gigante por lo que, cuando está totalmente lleno, se forman colas para usarlo. Por lo demás todo esta bien en la relacion calidad precio.