Dear Ms. Cloud,
Thank you for sharing your experience at Muong Thanh Hotel Da Lat. We are very sorry that you and your family did not have a memorable experience here.
We will take your comments into account and will try to improve the points you mentioned, including the curtains, restrooms, beds and the lack of heaters.
Once again, we are very sorry for the inconvenience you experienced and look forward to welcoming you back to our hotel in the future.
Best regards.