Dear Valued Guest, Thank you for choosing to stay at First Hotel. We apologize that the condition of your room and the service at the reception desk did not meet your expectations. This is due to the hotel's service standards not yet meeting our consistent goals. We will forward your feedback to the relevant department for consideration and improvement. We will strive to improve the service attitude and capabilities of our reception staff. Professional, friendly, and attentive service is always our priority. We sincerely hope to welcome you again. We will do our best to provide even better service in accordance with First Hotel's standards. Thank you. Huang Denggui, Assistant Manager, Sales and Marketing

Thank you for choosing our hotel. We are delighted that you enjoyed your peaceful stay and the historic atmosphere of our hotel. We will continue to strive to provide you with even more comfortable accommodations and better service. We look forward to welcoming you again in the future. Thank you. Van Dengui, Assistant Manager, Sales and Marketing

Thank you. I hope to visit you again soon. Happy Eid!

Thank you for sharing your experience at De Nhat. We are very happy to know that you are satisfied with the internal facilities. At the same time, we would like to take note of your comments on soundproofing and glass doors to improve them in the future. We look forward to welcoming you again in the future. Best regards Simon Deputy DOSM

Thank you for sharing your feedback. We sincerely apologize for the bad experience you had on the night of November 18. The unprofessional attitude and way of handling the problem is unacceptable, and we will seriously review it to take corrective measures and retrain our team to serve customers better. We look forward to receiving your sympathy and hope to have the opportunity to serve you more attentively next time.

Thank you for your positive feedback! 😊 We are glad to hear that you are satisfied with the service attitude of the staff and the cleanliness of the room. We take note of your comments about the slightly old facilities and will strive to improve further. We look forward to welcoming you back soon!