Overall Ratings & Reviews Candlewood Suites INDIANAPOLIS NORTHWEST by IHG

Great value!

There were bed bugs, other bugs and ants, the carpet was moist and reeked. When we told the front desk there were bugs they did not act surprised at all. Their reaction was more of 'yeah this is the third time today we've heard that' and they offered to move to another room. This room had ants as well. We will not be staying here again. It seems like this hotel is full of people that live in hotels and are not very clean. If you are in the area for business go to another hotel.

Two minutes away from my meetings.

Good people

Excellent clean quiet and super friendly staff

Then room had a lot of worn down and torn furniture.

The hotel was conveniently located and the rooms were cleaned to expectations.

Our room was very clean, there is a nice area to walk our dogs & the staff was great

There was no communication when we checked in about them not having hot water and the room smelled bad

Very good

Very good

This is always a great stay for us. Our dog loves it too.

Very pleasant staff

We had better hopes for this stay. The bath fan doesn't work, the installed microwave doesn't work, the carpet is heavily stained, the desk has several spots of laminate chunked out, the dresser has scratches along the entire face, and there are several badly patched holes in the wall in both rooms (some not completed). Honestly, it looks like people were in a fistfight while throwing pots and pans here. I can't understand why this room is being presented to customers. At least the check in desk staff was pleasant and the beds were made. We only spent enough time here to change clothes and sleep, anyway. I took pictures, if anyone cares to see. Topping all that off, the a/c unit emits a smell of stale cigarette smoke every time it runs. This is a non-smoking facility, so that shouldn't even be an issue. The dumpsters out front are my hope someone is planning to renovate this building. We stayed here because of a fantastic stay with the same hotel chain in a different city. The ad pictures online for this location were a bit misleading.

Comfortable beds and pillows, very clean

Had to change rooms because the keys didn’t work and the young lady was great about the issue and took care of it immediately.

Reserved and prepaid $290 (normally a $90 room according to the desk clerk) for a King bed and it wasn't available when I arrived. Water leaking onto floor from dishwasher, garbage disposal inoperative and smelly.

Room was spacious. Bathroom was clean. The bed was very comfortable. Located in an industrial part. Parking lot well lit. Staff was friendly. Remote didn’t work. Short drive to Zionsville which has many restaurants and boutique shops.

The room was very nice and clean.

Very nice room the only thing that I seen is there was no USB charging ports unless I just didn't see . Mike Y